Homes by Carlton is seeking an experienced Customer Care Manager to own the aftercare service, from initial report to final resolution. You will assess defects, coordinate technical responses, and keep homeowners informed with a focus on addressing root causes rather than symptoms.
As part of a collaborative North East team, you will work with Construction, Technical, Commercial and Sales colleagues, managing cases in Clixifix and ensuring timely, quality remedial work across developments.
#J-18808-Ljbffr
Aftercare & Quality Lead — New Homes in North East employer: Homes by Carlton
Homes by Carlton is an exceptional employer, offering a dynamic and supportive work environment where you can thrive as a Business Support Administrator. With ongoing training and professional development opportunities, you'll gain valuable exposure across various departments while contributing to the success of an award-winning regional housebuilder in the North East. Join us to be part of a collaborative team that values your input and fosters your career growth.
