Third Party Risk and Governance Professional Customer Solutions · London Office ·

ABOUT HOMEPROTECT

We founded Homeprotect on a simple principle - to provide protection to people underserved by the home insurance industry. Since 2002, we've been combining smart technology with real human expertise to protect hundreds of thousands of unique homes across the UK, and we're just getting started. If you're someone who loves solving interesting problems, taking ownership and working with a team that aims high, speaks up and lifts each other, Homeprotect is a place where you can do meaningful work, grow your career and make a real difference for our customers.

What It's Like to Work Here

Our customers come from all walks of life and so do our people. We're a small but perfectly formed team of insurance specialists, technologists, data scientists and customer champions - all bringing individual expertise, an appetite for innovation and a shared ambition to protect the homes and things people love. We work at pace, but we trust our people to work in a way that brings out their best. You'll collaborate closely across teams, have real ownership from day one and see the impact you have first-hand with flexible working to help you balance the needs of your role with the rhythm of your life. We've been recognised as a Great Place to Work UK for seven consecutive years - most recently ranked 29th nationally, jumping 71 places in a single year.

ROLE PURPOSE

Sitting within the Operational Assurance team, you’ll work day-to-day with business owners across Homeprotect to keep their third-party relationships documented, compliant and well understood. You’ll also help them meet their responsibilities under the framework through practical guidance and training.

KEY RESPONSIBILITIES

• Support the ongoing operation of Homeprotect's TPRM framework, carrying out agreed due diligence, onboarding, monitoring and reporting activity.
• Responsible for keeping all third-party/supplier information within Homeprotect's TPRM systems and registers accurate, complete and up to date at all times.
• Identify opportunities for process or system enhancements that improve TPRM data quality and maturity and support their implementation.
• Identify, log and track risks/issues arising within a supplier's contractual relationship.
• Agree remediation actions, owners and timeframes with relevant stakeholders, and track these to closure.
• Support supplier due diligence at onboarding, renewal and RFI/RFP stages, coordinating required documentation and risk provisions (e.g. warranties, indemnities) ahead of go-live.
• Manage the contracts database and provide day-to-day procurement support.
• Produce data extracts and management reporting for submission to the relevant TPRM governance forum/working group and the Head of Supply Chain, to support ongoing compliance monitoring.
• Track and report supplier compliance against defined policies, frameworks and controls, flagging gaps or non‑compliance promptly.
• Support the development and delivery of TPRM training materials, workshops and sessions across relevant teams.
• Build and maintain effective working relationships with internal stakeholders, including senior leadership, acting as a day-to‑day point of contact for TPRM queries.

KNOWLEDGE, SKILLS & EXPERIENCE

Essential

• Experience in third party risk management, incident or problem management, risk, compliance, or a related area.
• A working understanding of third party risk management and how controls work.
• Strong attention to detail, and good, organised record keeping.
• Confident working with data to produce accurate, clear reporting.
• Clear written and spoken communication, with the confidence to ask questions and challenge constructively.
• Able to build good working relationships and juggle several priorities.

Desirable

• Experience in insurance, financial services, or another regulated industry.
• Knowledge of regulatory expectations relating to outsourcing and third‑party risk within regulated financial services.

BENEFITS

We want you to feel rewarded, supported and set up to thrive throughout your career with us.

• Learning and Growth: We invest in your development through structured learning, mentoring, buddying, on-the-job experience and cross-functional projects. We support role-relevant professional qualifications where they'll make the biggest difference, and our Lunch and Learn sessions to help you stay connected to what’s going on right across the business.
• Health and Wellbeing: Your wellbeing matters here. We offer private healthcare through BUPA, an Employee Assistance Programme covering legal, financial and counselling support for you, a Wellbeing Centre with online tools and resources, regular wellbeing seminars and workshops, annual flu jabs and an annual eye care voucher.
• Financial Security and Reward: We offer an annual discretionary bonus scheme up to 30% of your base pay, life insurance at four times your salary, and a pension with Aegon. You'll also receive a significant discount on Homeprotect home insurance - with a friends and family discount too, and a staff referral bonus when someone you recommend joins the team.
• Time Off: 25 days' annual leave plus bank holidays, with the option to buy or sell up to five additional days each year.
• Genuine Flexible Working: We trust our people to work in a way that best suits them - with flexible working to balance the needs of your role with the rhythm of your life. We ask that everyone comes into the office at least once a week, as we believe in-person connection is important for collaboration, culture and building great relationships. You'll receive a homeworking starter kit from day one and can claim towards additional home office equipment within your first six months.
• Purpose and Community: We care about more than just the work. Through our charity partnership with Refuge, the UK's largest specialist domestic abuse charity and regular social, wellbeing and charitable events throughout the year, there are plenty of ways to connect, give back and feel part of something bigger.

UNIQUE AS STANDARD

We're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. We believe in celebrating difference - everything that makes both our customers and our people unique. We consider visa sponsorship on a case by case basis for the right candidate.

Regulatory Responsibilities

As an FCA regulated insurer, doing the right thing isn’t a compliance requirement - it’s simply how we work. All colleagues are expected to uphold the FCA Individual Conduct Rules (1–6) and act with integrity, due skill and care, openness with regulators and a genuine commitment to delivering good outcomes for our customers. You’ll work within approved processes and authority limits, keep accurate and auditable records, protect data under UK GDPR and our information security policies, elevate risks and exceptions promptly, report incidents, breaches and any financial crime or sanctions concerns (including via whistleblowing), support vulnerable customers with reasonable adjustments, and complete all mandatory training to maintain competence. If the role falls within SM&CR, a supplementary document outlining the key regulatory responsibilities will be provided.