At a Glance
- Tasks: Lead the proposition lifecycle and enhance customer experiences through innovative solutions.
- Company: Homeprotect, a forward-thinking insurance company dedicated to protecting unique homes.
- Benefits: Competitive salary, private healthcare, annual bonuses, and professional development opportunities.
- Other info: Join a diverse team recognised as a Great Place to Work for seven years running.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: 3-5 years in B2C environments with strong customer-centric and data-led skills.
The predicted salary is between 50000 - 60000 £ per year.
Homeprotect was founded on a simple principle - to provide protection to people underserved by the home insurance industry. Since 2002, we've been combining smart technology with real human expertise to protect hundreds of thousands of unique homes across the UK.
If you're someone who loves solving interesting problems, taking ownership and working with a team that aims high, speaks up and lifts each other, Homeprotect is a place where you can do meaningful work, grow your career and make a real difference for our customers.
Our customers come from all walks of life and so do our people. We're a small but perfectly formed team of insurance specialists, technologists, data scientists and customer champions - all bringing individual expertise, an appetite for innovation and a shared ambition to protect the homes and things people love.
We work at pace, but we trust our people to work in a way that brings out their best. You'll collaborate closely across teams, have real ownership from day one and see the impact you have first-hand with flexible working to help you balance the needs of your role with the rhythm of your life.
We've been recognised as a Great Place to Work UK for seven consecutive years - most recently ranked 29th nationally, jumping 71 places in a single year.
Key Responsibilities- Lead end‑to‑end proposition lifecycle (discover, define, deliver, optimise), including post‑implementation reviews, in order to deliver compelling propositions to our customers.
- Translate our customer strategy into a prioritised roadmap, building business cases and working with stakeholders to secure approval for improvement works.
- Convert proposals into clear requirements and user stories, partnering with UX/UI Design Lead and developers to design journeys and content that improves the customer experience.
- Run structured experiments and consumer testing to ensure proposed changes are robust and all knock-on effects are understood prior to full deployment.
- Maintain and continuously reprioritise the backlog based on data, customer feedback and external insight ensuring we stay ahead of our competitors.
- Collaborate with the wider business to share learnings from customer feedback and identify future opportunities to improve customer outcomes.
- Be a customer and market advocate, ensuring propositions are innovative, relevant, and competitive in the market.
- 3-5 years’ experience within a dynamic B2C environment with a track record of customer-centric and data-led proposition development.
- Experience of identifying, developing, delivering, and launching complex/compelling consumer propositions.
- Skilled in communicating your work, process, and product decisions to cross-functional stakeholders.
- An ability to clearly articulate delivery requirements for proposed solutions to development and operational teams.
- Skilled at building business cases, defining KPIs, and able to demonstrate an ability to reconcile commercial goals, regulatory obligations and customer experience improvements.
- Comfortable using AI tools and able to demonstrate where you use AI within your working practice to improve efficiency and output quality.
- Experience using analytics tools, such as Google Analytics, and comfortable using data to better understand user behaviour and support decision making.
- Preferable: Previous experience with CX tools, including session recording software and experimentation platforms.
- Preferable: Experience working within Financial Services/regulated environments, including working knowledge of FCA Consumer Duty regulations.
- Learning and Growth: We invest in your development through structured learning, mentoring, buddying, on-the-job experience and cross-functional projects.
- Health and Wellbeing: Private healthcare through BUPA, an Employee Assistance Programme, a Wellbeing Centre with online tools and resources, wellbeing seminars and workshops.
- Financial Security and Reward: Annual discretionary bonus scheme up to 30% of base pay, life insurance at four times salary, pension with Aegon, staff discounts on Homeprotect insurance.
- Time Off: 25 days' annual leave plus additional benefits.
Propositions Manager in London employer: Homeprotect
Homeprotect is an exceptional employer that champions innovation and collaboration, providing a supportive environment where employees can thrive. With a strong focus on personal and professional growth, we offer structured learning opportunities, flexible working arrangements, and comprehensive health benefits, all while making a meaningful impact in the home insurance industry. Our recognition as a Great Place to Work UK for seven consecutive years reflects our commitment to fostering a diverse and inclusive workplace that empowers every team member to excel.
StudySmarter Expert Advice🤫
We think this is how you could land Propositions Manager in London
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Homeprotect). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Homeprotect. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Propositions Manager in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Homeprotect.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Homeprotect. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Homeprotect
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Homeprotect to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Homeprotect, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Homeprotect's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
