Head of Compliance in City of London

Hybrid role – with a requirement for at least 1 day per week in our office in New Malden.

About Homeprotect

We founded Homeprotect on a simple principle – to provide protection to people underserved by the home insurance industry. We’re experts at insuring people who want to build or buy a unique property, renovate, rent a home or leave it unoccupied. We can cover people who travel a lot, run a business from home or even collect rare treasures. We protect people who love living in a listed building, having a view of a river or sunbathing on a flat roof. We can do this because our smart tech enables our customers to get an instant, online quote to cover a huge range of complex needs and our UK customer support teams are on hand to provide information and support when only a real person will do. Our insurance has already empowered hundreds of thousands of people to protect their homes and the things they love. But we’re not content with being the leading provider of what’s called ‘non-standard’ insurance. We believe there’s no such thing as ‘standard’. We’re all unique and we all deserve home insurance designed with our individual needs in mind – something our combination of real people and smart tech enables us to do. Our simple promise? Whoever you are and wherever you live, with Homeprotect we’ve got you covered.

What It’s Like To Work Here

Our customers come from all walks of life and so do our people. We’re a small but perfectly formed team, made up of insurance industry specialists alongside a diverse mix of technologists, data scientists and customer and marketing champions from all sorts of industries and backgrounds. We all bring our individual expertise, an appetite for innovation and a shared ambition to empower people to protect their homes and the things that they love. Working in a fast‑paced environment where change happens regularly is how we do things. But we also recognise that you’ll do your best work when you have the right balance, and that’s why we have fully embraced hybrid working, and in some cases, fully remote working, giving our teams the flexibility to choose the right location and working hours for them. We prefer to focus on the outputs of their work, not where they complete it. That said, there will be times when getting together in one location makes sense, but day‑to‑day, our teams have the freedom to decide where to work and we trust that they’ll make the right decision balancing the business needs and their own preferences. Most companies think their culture is great, however at Homeprotect, we have the proof to back this up. We have been recognised externally as a Great Place to Work for the last six consecutive years.

Key Responsibilities

• Compliance Framework: Design, implement, and maintain Homeprotect’s Compliance Framework, ensuring alignment with FCA including Consumer Duty, SM&CR, and other regulatory requirements. Embed compliance culture across the firm, driving awareness, accountability, and consistent practices. Advise the Chief Risk & Compliance Officer, Board, and Audit & Risk Committee on strategic and emerging compliance matters.
• Regulatory Oversight and Assurance: Identify, assess, and monitor enterprise-wide regulatory compliance risks, including conduct, financial crime, data, outsourcing, and product governance. Lead horizon scanning, regulatory impact assessments, and controls reviews to evaluate potential impacts on the firm. Develop and maintain compliance risk and control assurance plans and issue logs to support ongoing oversight.
• Policy and Control Environment: Design, implement, and maintain Homeprotect’s Compliance Framework, ensuring alignment with FCA, PRA, Consumer Duty, SMCR, and other regulatory requirements. Embed compliance culture across the firm, driving awareness, and accountability, and consistent practices. Advise the Chief Risk & Compliance Officer, Board, and Audit & Risk Committee on strategic and emerging compliance matters.
• Governance, Reporting and Regulator Engagement: Deliver clear, timely, and actionable compliance reports to the CRSCO, Senior Leadership Team, and Audit & Risk Committee. Present compliance insights and regulatory updates in a format that drives informed decision‑making. Lead engagement with regulators, ensuring risks and issues are escalated, tracked, and addressed in line with Principle 11 obligations.

We would love to hear from people with the following skills and experience:

• Experience: Extensive expertise and leadership experience in compliance and regulatory oversight within insurance. Thorough understanding of FCA/PRA regulations, Consumer Duty, SMCR, financial promotions, product governance, and financial crime. Exceptional analytical, problem‑solving, and report‑writing skills, with a strong understanding of business dynamics and customer outcomes. Proven experience in delivering compliance programmes, thematic reviews, and monitoring plans. Strong regulatory engagement experience, including Skilled Person (s166) reviews or FCA/PRA interventions. Exceptional interpersonal and presentation skills; ability to work collaboratively and communicate effectively with diverse stakeholders. Comfortable navigating ambiguity, regulatory change, and competing priorities.
• Leadership and Management: Exceptional capability for managing and leading people, with the ability to lead, manage, and motivate teams. Ability to work effectively and lead in a fast‑paced, dynamic environment and adapt to change. Coach, mentor, and train staff, as well as other team members, embedding compliance culture across the firm.
• Qualifications and Knowledge: Prior experience in home insurance or personal lines insurance. Relevant professional compliance qualifications (e.g., ICA, CISI, ACII) preferred. Familiarity with Governance, Risk, and Compliance frameworks and controls. Exposure to regulatory implications of AI and machine learning (if relevant to pricing, underwriting, or claims). Experience with FCA or PRA thematic reviews or Skilled Person (s166) reviews.

We think we have a fantastic company culture and welcome new team members with open arms. We also offer a great range of benefits, including:

• A genuinely flexible approach to work. We are really supportive of you flexing your hours and location to help you keep everything in your life in balance.
• Opportunities to focus on your professional growth whether that’s through training or other personal development opportunities – we want you to build your long‑term career with us.
• Discount of 50% when you choose to take out a home insurance policy with us.
• An in‑house wellbeing programme including seminars and workshops from wellbeing coaches and professionals.
• Home working starter kit and money to spend on additional equipment you may need.
• Charitable giving scheme, so you can donate to our partner charity, or one of your choices.
• The opportunity to work alongside brilliant people, because this isn’t something that every organisation can offer!

On top of that, we also offer all the standard stuff, like:

• 25 days’ holiday (plus bank holidays) and the ability to buy and sell >5 days annually.
• Private medical cover for all employees.
• Financial Advice with Octopus Money.
• Life insurance.
• Annual discretionary bonus scheme.
• Pension contribution.
• Free fruit and really good coffee for the days you come into the office.
• Local and national retail discounts.

Have we captured your imagination? If so, we’d love to hear from you!

Unique As Standard Equal Opportunity

We’re proud to be an equal opportunity employer, and actively encourage applications from all backgrounds, as long as you meet the knowledge, skills and experience criteria for the role and have the right to work in the UK. We think everyone can excel in the right environment – no matter your gender, age, ethnicity, sexual orientation, religion, disabilities or beliefs. We believe in celebrating difference, and everything that makes both our customers and people unique, by creating an environment where everyone can thrive. We encourage you to let us know if you need any extra help with your application, or if you have any requirements at any stage of the recruitment journey. Equally, lots of our staff at Homeprotect work flexibly and in a variety of ways, whether that’s different core hours or remote working. Please chat to us at your application or interview stage about the flexibility you need, as we’re always happy to explore what’s possible for the role.