Rapid Claims Handler in Sheffield

Cover for Almost Every Home

We founded Homeprotect on a simple principle – to provide protection to people underserved by the home insurance industry. Since 2002, we've been combining smart technology with real human expertise to protect hundreds of thousands of unique homes across the UK, and we're just getting started.

About Homeprotect

If you're someone who loves solving interesting problems, taking ownership and working with a team that aims high, speaks up and lifts each other, Homeprotect is a place where you can do meaningful work, grow your career and make a real difference for our customers.

What It's Like To Work Here

Our customers come from all walks of life and so do our people. We're a small but perfectly formed team of insurance specialists, technologists, data scientists and customer champions – all bringing individual expertise, an appetite for innovation and a shared ambition to protect the homes and things people love. We work at pace, but we trust our people to work in a way that brings out their best. You'll collaborate closely across teams, have real ownership from day one and see the impact you have first‑hand with flexible working to help you balance the needs of your role with the rhythm of your life. We've been recognised as a Great Place to Work UK for seven consecutive years – most recently ranked 29th nationally, jumping 71 places in a single year.

Role Purpose

Reporting to the Home Claims Operations manager, you will work alongside a dedicated team of Claims Handlers to play a vital role in ensuring our customer claims are handled fairly and efficiently.

Key Responsibilities

• Manage and resolve a combination of claims up to the value of £10,000.
• Proactively manage your claims caseload from end to end, taking ownership of the customer journey and claim outcome by delivering world‑class service and making sound technical claim decisions.
• Investigate claims, gathering all necessary information related to the claim, including the cause of damage or loss, the extent of the damage, the value of the loss and liaising with our supplier network.
• Determine coverage to assess whether the damage or loss is covered by the policy and, if so, the extent of coverage.
• Assess damages to evaluate their value, which may involve working with our supply chain to determine repair costs or replacement values.
• Negotiate settlements, working with claimants to negotiate a fair settlement that adequately compensates them for their loss; this may also involve negotiating with multiple contractors or other suppliers to obtain the necessary repairs or replacements.
• Manage the claims process from initial investigation to final settlement proactively, ensuring accurate records of communication and transactions are kept updated throughout.
• Communicate with stakeholders regularly throughout the end‑to‑end claims journey to keep everyone informed about the progress of the claim.
• Provide exceptional customer service throughout the claim journey to deliver high overall customer satisfaction, confidence and clarity.

Knowledge, Skills & Experience

• Excellent interpersonal and customer‑service skills, strong negotiation, questioning and decision‑making skills.
• Good planning and analytical skills, flexible communication skills and confidence when dealing with people, often in difficult circumstances.
• Proven ability to manage and settle home insurance claims up to a minimum of £10,000 with desktop scoping experience preferred.
• Minimum of 2 years tenure working within the insurance industry, particularly in home claims insurance.
• Desirable but not essential: CERT CII or BDMA.

Benefits

• Learning and Growth: Structured learning, mentoring, buddying, on‑the‑job experience and cross‑functional projects. Support for role‑relevant professional qualifications and Lunch & Learn sessions.
• Health and Wellbeing: Private healthcare through BUPA, an Employee Assistance Programme, a Wellbeing Centre with online tools, wellbeing seminars, annual flu jabs and eye‑care vouchers.
• Financial Security and Reward: Annual discretionary bonus scheme up to 30% of base pay, life insurance at four times your salary, a pension with Aegon, significant discount on Homeprotect home insurance and a staff referral bonus.
• Time Off: 25 days’ annual leave plus bank holidays, with the option to buy or sell up to five additional days each year.
• Genuine Flexible Working: Flexibility to work from home with a starter kit; meet in‑office at least once a week.
• Purpose and Community: Partnership with Refuge and regular social, wellbeing and charitable events.

We are an equal‑opportunity employer; visa sponsorship considered on a case‑by‑case basis. Please let us know if you need assistance during the recruitment journey.

Regulatory Responsibilities

As an FCA‑regulated insurer, we uphold the FCA Individual Conduct Rules (1–6) with integrity, competence and openness with regulators. All colleagues are expected to keep accurate, auditable records, protect data under UK GDPR, escalate risks, report incidents, support vulnerable customers, and complete mandatory training. Report breaches, sanctions concerns and any financial crime via whistleblowing. If the role falls within SM&CR, an additional supplementary document will be provided.

Data Privacy

All data will be maintained in line with our recruitment data privacy policy.