Risk & Compliance Assurance Manager

Homeprotect was founded on a simple principle - to provide protection to people underserved by the home insurance industry. Since 2002, we have been combining smart technology with real human expertise to protect hundreds of thousands of unique homes across the UK. We are a small but perfectly formed team of insurance specialists, technologists, data scientists, and customer champions, all bringing individual expertise, an appetite for innovation, and a shared ambition to protect the homes and things people love. We work at pace, but we trust our people to work in a way that brings out their best. You will collaborate closely across teams, have real ownership from day one, and see the impact you have first-hand with flexible working to help you balance the needs of your role with the rhythm of your life.

We have been recognised as a Great Place to Work UK for seven consecutive years, most recently ranked 29th nationally, jumping 71 places in a single year.

Key Responsibilities

• Design and deliver a high-quality dynamic risk and compliance assurance plan, including thematic reviews, control testing, and follow-up actions to assess compliance with regulations and the delivery of good customer outcomes.
• Conduct thematic reviews, sample testing, and deep-dive assessments of first line activities (e.g., sales, claims, complaints, financial promotions, fraud prevention, outsourcing).
• Identify control gaps, root causes, and regulatory risks; agree actions with business owners; track remediation to completion.
• Maintain up-to-date knowledge of regulatory rules, guidance, and best practice, ensuring monitoring activity is aligned with regulatory expectations.
• Produce clear, risk-based monitoring reports and dashboards for the CRCO and relevant committees.
• Support targeted reviews in response to incidents, regulatory developments, or emerging risks.
• Work closely with first line teams to provide constructive challenge and support, embedding a culture of compliance by design and proportional risk management.
• Enhance the monitoring methodology, templates, and reporting to ensure best practice, efficiency, and consistency.
• Use MI, analytics, and trend analysis to identify emerging risks and inform monitoring priorities.

Knowledge, Skills & Experience

• Strong knowledge of FCA rules, particularly Consumer Duty, SYSC, PROD, ICOBS, and financial crime obligations.
• Experience in risk and compliance monitoring, testing, or assurance within insurance or wider financial services.
• Strong analytical and investigative skills, able to identify root causes and provide practical, risk-based recommendations.
• Excellent written and verbal communication skills, with the ability to draft clear reports for senior audiences.
• Collaborative and pragmatic approach to stakeholder engagement, able to balance regulatory compliance with commercial needs.
• Comfortable working independently without direct reports, managing priorities and deadlines effectively.
• Advantageous: Experience with Enhanced SMCR regime, outsourcing oversight, and use of data/MI in assurance work.

Qualifications and Knowledge

• Prior experience in home insurance or personal lines insurance.
• Relevant professional compliance qualifications (e.g., ICA, CISI, ACII) preferred.
• Familiarity with Governance, Risk, and Compliance frameworks and controls.
• Exposure to regulatory implications of AI and machine learning (if relevant to pricing, underwriting, or claims).
• Experience with FCA or PRA thematic reviews or Skilled Person (s166) reviews.

Benefits

• Learning and Growth: We invest in your development through structured learning, mentoring, buddying, on-the-job experience, and cross-functional projects. We support role-relevant professional qualifications and offer Lunch and Learn sessions.
• Health and Wellbeing: Private healthcare through BUPA, an Employee Assistance Programme, a Wellbeing Centre, seminars, workshops, annual flu jabs, and an eye care voucher.
• Financial Security and Reward: Annual discretionary bonus scheme up to 30% of base pay, life insurance at four times salary, pension with Aegon, significant discount on Homeprotect home insurance, staff referral bonus.
• Time Off: 25 days annual leave plus bank holidays, option to buy/sell up to five additional days.
• Genuine Flexible Working: Flexible working, minimum one day office per week, homeworking starter kit and equipment support.
• Purpose and Community: Charity partnership with Refuge, social, wellbeing, and charitable events.

We are proud to be an equal opportunity employer and actively encourage applications from all backgrounds. We believe in celebrating difference and consider visa sponsorship on a case-by-case basis. We encourage you to let us know if you need any extra help with your application or have any requirements at any stage of the recruitment journey. Your data will be maintained in line with our recruitment data privacy policy.

Regulatory Responsibilities

As an FCA regulated insurer, doing the right thing isn't a compliance requirement - it's simply how we work. All colleagues are expected to uphold the FCA Individual Conduct Rules (1–6) and act with integrity, due skill and care, openness with regulators, and a genuine commitment to delivering good outcomes for our customers. You will work within approved processes and authority limits, keep accurate and auditable records, protect data under UK GDPR and our information security policies, expedite risks and exceptions, report incidents, breaches, and any financial crime or sanctions concerns (including via whistleblowing), support vulnerable customers with reasonable adjustments, and complete all mandatory training to maintain competence. If the role falls within SM&CR, a supplementary document outlining the key regulatory responsibilities will be provided.