Workplace Technology Engineer in London

Homeprotect was founded on a simple principle - to provide protection to people underserved by the home insurance industry. Since 2002, we've been combining smart technology with real human expertise to protect hundreds of thousands of unique homes across the UK. If you're someone who loves solving interesting problems, taking ownership and working with a team that aims high, speaks up and lifts each other, Homeprotect is a place where you can do meaningful work, grow your career and make a real difference for our customers.

Our customers come from all walks of life and so do our people. We're a small but perfectly formed team of insurance specialists, technologists, data scientists and customer champions - all bringing individual expertise, an appetite for innovation and a shared ambition to protect the homes and things people love. We work at pace, but we trust our people to work in a way that brings out their best. You'll collaborate closely across teams, have real ownership from day one and see the impact you have first-hand with flexible working to help you balance the needs of your role with the rhythm of your life.

We've been recognised as a Great Place to Work UK for seven consecutive years - most recently ranked 29th nationally, jumping 71 places in a single year.

Key Responsibilities

• Act as the initial point of contact for Workplace Technology issues across the company, providing timely 1st- and 2nd-line resolution and owning escalations through to closure where required.
• Manage the identity lifecycle – creating, modifying, and deactivating user accounts across Entra ID and connected systems and applications as per company policies.
• Own the joiner, mover, and leaver lifecycle – provisioning access and equipment for new starters, adjusting access on role changes, and handling departures including timely account disablement, equipment retrieval, and adherence to data security and access-governance requirements.
• Perform regular maintenance, updates, and repairs on laptops, desktops, and other user-related hardware.
• Assist users with software installation, upgrades, and troubleshooting.
• Administer user access across core SaaS and operational applications, including Salesforce and the claims platform.
• Manage the modern endpoint estate through Microsoft Intune (MEM).
• Administer and support the Citrix virtual desktop environment (CVAD / DaaS).
• Administer the Microsoft 365 tenant, including Exchange Online, Teams, SharePoint and OneDrive.
• Help users with network connectivity issues, including Wi-Fi, VPN, and LAN configurations.
• Maintain accurate records, documentation, and inventories related to hardware, software, and user access.
• Collaborate with team members to enhance IT infrastructure and contribute to knowledge-sharing initiatives.

Knowledge, Skills & Experience

• Understanding of ITIL principles.
• Proficiency in Microsoft Windows and Office Suite.
• Familiarity with Entra ID (Azure AD) and hybrid identity.
• Knowledge of hardware components, peripherals, and troubleshooting techniques.
• Understanding of networking concepts such as TCP/IP, DNS, DHCP.
• Experience of Microsoft Intune / Endpoint Manager for device and application management.
• Working knowledge of Citrix virtual desktop technologies (CVAD / DaaS).
• Proficiency in Microsoft 365 administration across Exchange Online, Teams, and SharePoint.
• Experience administering user access and provisioning across SaaS/business applications.
• Scripting ability (e.g. PowerShell) to automate routine administration at scale (desirable).

Skills

• Proactive, strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Ability to prioritise tasks and work under pressure in a fast-paced environment.
• Attention to detail and a methodical approach to work.
• Customer-oriented mindset with a focus on providing high-quality service.

Experience

• Previous experience in a similar IT support role, or relevant IT Education.
• Experience in user account management and handling leaver processes.
• Proficiency in providing technical support for hardware, software, and network-related issues.
• Experience with IT ticketing systems and knowledge base tools.

Benefits

• We invest in your development through structured learning, mentoring, buddying, on-the-job experience and cross-functional projects.
• Your wellbeing matters here. We offer private healthcare through BUPA, an Employee Assistance Programme covering legal, financial and counselling support.
• We offer an annual discretionary bonus scheme up to 30% of your base pay, life insurance at four times your salary, and a pension with Aegon.
• 25 days’ annual leave plus bank holidays, with the option to buy or sell up to five additional days each year.
• We trust our people to work in a way that best suits them - with flexible working to balance the needs of your role with the rhythm of your life.
• Through our charity partnership with Refuge, there are plenty of ways to connect, give back and feel part of something bigger.

Regulatory Responsibilities

As an FCA regulated insurer, all colleagues are expected to uphold the FCA Individual Conduct Rules and act with integrity, due skill and care, openness with regulators and a genuine commitment to delivering good outcomes for our customers.