Learning & Development Trainer

Cover for Almost every Home

We founded Homeprotect on a simple principle - to provide protection to people underserved by the home insurance industry.

Since 2002, we've been combining smart technology with real human expertise to protect hundreds of thousands of unique homes across the UK, and we're just getting started.

About Homeprotect

We founded Homeprotect on a simple principle - to provide protection to people underserved by the home insurance industry.

Since 2002, we've been combining smart technology with real human expertise to protect hundreds of thousands of unique homes across the UK, and we're just getting started.

If you're someone who loves solving interesting problems, taking ownership and working with a team that aims high, speaks up and lifts each other, Homeprotect is a place where you can do meaningful work, grow your career and make a real difference for our customers.

What It's Like To Work Here

Our customers come from all walks of life and so do our people.

We're a small but perfectly formed team of insurance specialists, technologists, data scientists and customer champions - all bringing individual expertise, an appetite for innovation and a shared ambition to protect the homes and things people love.

We work at pace, but we trust our people to work in a way that brings out their best.

You'll collaborate closely across teams, have real ownership from day one and see the impact you have first‑hand with flexible working to help you balance the needs of your role with the rhythm of your life.

We've been recognised as a Great Place to Work UK for seven consecutive years - most recently ranked 29th nationally, jumping 71 places in a single year.

ROLE PURPOSE

As a Learning & Development Trainer, you will play a pivotal role in building the knowledge, skills and confidence in a fast‑paced, FCA‑regulated home insurance environment.

You will design, deliver and continuously improve engaging blended learning that drives colleague performance, regulatory compliance and outstanding customer outcomes.

Working closely with operational leaders, subject matter experts and the wider Training & Competence team, you will identify learning needs, create innovative interventions and deliver high‑quality training across induction, technical insurance knowledge, systems, customer service and regulatory requirements.

You will also have opportunities to contribute to wider L&D initiatives across the business, helping to build a continuous learning culture.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

• Learning

Design: Design, develop and maintain blended learning solutions and materials aligned to business objectives and FCA/Consumer Duty requirements, updating content promptly as processes, products or regulations change.

• Training

Delivery: Deliver engaging classroom, virtual and on‑the‑job programmes, including effective inductions, adapting delivery styles and fostering an inclusive environment that builds confidence.

• Performance & Competence: Support colleagues to achieve and maintain competence through structured learning, coaching and refresher interventions, contributing to competency frameworks and working with team managers and QA to address gaps.
• Stakeholder

Partnership: Build strong relationships with leaders and SMEs, provide professional learning advice, and support the implementation of new products, systems, processes and regulatory initiatives.

• Evaluation, Analytics & Continuous

Improvement: Evaluate effectiveness using feedback, assessments and performance data, use insights to enhance programmes, monitor learner progress and improve the learner experience.

Maintain and develop data dashboards (Excel), translate insights into actionable improvements.

• Compliance & Governance: Ensure materials and delivery comply with FCA, Consumer Duty and internal standards, maintain accurate T&C records, and support audits and regulatory requests.
• General

Responsibilities: Act as an L&D ambassador, keep knowledge current through CPD, contribute to team projects and continuous improvement, and undertake other reasonable duties as required.

• KNOWLEDGE
• Experience in Learning & Development/Training within an FCA regulated operational environment (ideally insurance or financial services).
• Strong understanding of adult learning theory and blended learning principles (classroom, virtual and digital).
• Knowledge of training evaluation frameworks and continuous improvement practices.
• Understanding of customer service principles and contact centre operations.
• Working knowledge of coaching techniques that drive performance improvement.
• Knowledge of the UK home insurance market.
• Understanding of FCA regulations, Consumer Duty and vulnerable customer requirements.
• Familiarity with competency frameworks (desirable).
• Awareness of AI tools, including opportunities to utilise in learning design (desirable).

SKILLS & EXPERIENCE

• Proven track record in designing and delivering engaging blended learning programmes.
• Excellent facilitation, presentation and written/ verbal communication skills, engaging learners at all levels.
• Ability to distil complex information into clear, practical learning.
• Strong stakeholder management with the confidence to influence managers and subject matter experts.
• Ability to diagnose learning needs and select appropriate interventions.
• Excellent organisational skills with the ability to manage multiple priorities and deadlines.
• Strong IT capability, including Microsoft 365 and learning platforms.
• Experience evaluating learning effectiveness using learner feedback, observations and performance data.
• Proactive, adaptable and collaborative approach in a fast‑paced environment with regularly evolving requirements.
• Experience supporting change programmes and implementing new products, systems or processes.
• Excel skills (pivot tables, lookups, charts) and ability to build/ maintain learning dashboards.
• Experience designing e‑learning with authoring tools such as Articulate Storyline and Rise (desirable).
• Learning & Development qualification (e. g., CIPD Level 3 or Level 5, or equivalent) (desirable).
• Competency with AI tools (e. g., content drafting, knowledge search, data analysis) used responsibly within governance and data protection standards.

BENEFITS

We want you to feel rewarded, supported and set up to thrive throughout your career with us.

Learning and Growth

We invest in your development through structured learning, mentoring, buddying, on‑the‑job experience and cross‑functional projects.

We support role‑relevant professional qualifications where they'll make the biggest difference, and our Lunch and Learn sessions to help you stay connected to what’s going on right across the business.

Health and Wellbeing

Your wellbeing matters here.

We offer private healthcare through BUPA, an Employee Assistance Programme covering legal, financial and counselling support for you, a Wellbeing Centre with online tools and resources, regular wellbeing seminars and workshops, annual flu jabs and an annual eye care voucher.

Financial Security and Reward

We offer an annual discretionary bonus scheme up to 30% of your base pay, life insurance at four times your salary, and a pension with Aegon.

You'll also receive a significant discount on Homeprotect home insurance - with a friends and family discount too, and a staff referral bonus when someone you recommend joins the team.

Time Off

25 days' annual leave plus bank holidays, with the option to buy or sell up to five additional days each year.

Genuine Flexible Working

We trust our people to work in a way that best suits them - with flexible working to balance the needs of your role with the rhythm of your life.

We ask that everyone comes into the office at least once a week, as we believe in‑person connection is important for collaboration, culture and building great relationships.

You'll receive a homeworking starter kit from day one and can claim towards additional home office equipment within your first six months.

Purpose and Community

We care about more than just the work.

Through our charity partnership with Refuge, the UK's largest specialist domestic abuse charity and regular social, wellbeing and charitable events throughout the year, there are plenty of ways to connect, give back and feel part of something bigger.

UNIQUE AS STANDARD

We're proud to be an equal opportunity employer and actively encourage applications from all backgrounds.

We believe in celebrating difference - everything that makes both our customers and our people unique.

We consider visa sponsorship on a case by case basis for the right candidate, so please don't let that stop you from applying.

We encourage you to let us know if you need any extra help with your application or have any requirements at any stage of the recruitment journey, we want the process to work for you.

Regulatory Responsibilities

As an FCA regulated insurer, doing the right thing isn't a compliance requirement - it's simply how we work.

All colleagues are expected to uphold the FCA Individual Conduct Rules (1–6) and act with integrity, due skill and care, openness with regulators and a genuine commitment to delivering good outcomes for our customers.

You’ll work within approved processes and authority limits, keep accurate and auditable records, protect data under UK GDPR and our information security policies, elevate risks and exceptions promptly, report incidents, breaches and any financial crime or sanctions concerns (including via whistleblowing), support vulnerable customers with reasonable adjustments, and complete all mandatory training to maintain competence.

If the role falls within SM&CR, a supplementary document outlining the key regulatory responsibilities will be provided.

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