Head of Supply Chain Outcomes

Homeprotect was founded on a simple principle - to provide protection to people underserved by the home insurance industry. Since 2002, we've been combining smart technology with real human expertise to protect hundreds of thousands of unique homes across the UK. If you're someone who loves solving interesting problems, taking ownership and working with a team that aims high, speaks up and lifts each other, Homeprotect is a place where you can do meaningful work, grow your career and make a real difference for our customers.

Our customers come from all walks of life and so do our people. We're a small but perfectly formed team of insurance specialists, technologists, data scientists and customer champions - all bringing individual expertise, an appetite for innovation and a shared ambition to protect the homes and things people love. We work at pace, but we trust our people to work in a way that brings out their best. You'll collaborate closely across teams, have real ownership from day one and see the impact you have first-hand with flexible working to help you balance the needs of your role with the rhythm of your life.

We've been recognised as a Great Place to Work UK for seven consecutive years - most recently ranked 29th nationally, jumping 71 places in a single year.

ROLE PURPOSE

This role will be responsible for the design and delivery of a Claims Supply Chain Strategy and programme of activity that meets and exceeds the needs of the wider business while also delivering optimum claims cost, indemnity spend and customer outcomes both now and in the future.

Key Responsibilities

• Strategic: Design and Delivery of the Home Protect Supply Chain Outcomes strategy to support the delivery of wider claims and business requirements.
• Supplier Performance Management: Supplier performance to be delivered hygienically within contract tolerances but also optimised to deliver targeted and additional value in our defined outcomes of Claims Ratio, Expense Ratio, Customer and Compliance.
• Supplier Contract Management: Manage the team to deliver controlled, compliant and flexible Supply Chain Solutions, that meet our wider business and claims needs, through best practice contract management and maintenance.
• Supplier Procurement: Work with the wider business to identify where outsourced solutions and procurement best meets our needs and then manage the process of selection to deliver optimum claims spend, expense ratio, customer and compliance outcomes.
• Supplier Assurance and Compliance: Ensure the supply chain operates in such a way as to ensure we are compliant with our regulatory responsibilities and appropriate levels of QA are in place and leveraged by individual suppliers.
• Market Insight: Support and co-sponsor a market insights team that gathers knowledge and market intelligence and shares with key stakeholders to optimise our performance both now and in the future.
• Supply Chain Key Stakeholder Management: Represent Homeprotect Claims Supply Chain interests and those of the wider business at both internal and external stakeholder forums to ensure that we deliver all expectations and requirements.
• Supply Chain Continuous Improvement: Lead and Chair a Supply Chain Outcomes forum that identifies and tracks opportunities to improve supplier performance in Claims Ratio, Expense ratio and Customer outcomes.

Knowledge, Skills & Experience

• Strategic Supply Chain Leadership experience ideally in a claims environment.
• Executive level stakeholder management experience including board level exposure and relationship management.
• Insight and Intelligence gathering and assimilating capability – be our market expert in all things home claims supply chain related.
• Experience of working in and leading supply chains with a strong focus on regulatory and compliance requirements.
• A track record for identifying and delivering improvements and tangible benefits to claims spend, expense ratio and customer outcomes.

Benefits

• Learning and Growth: We invest in your development through structured learning, mentoring, buddying, on-the-job experience and cross-functional projects. We support role-relevant professional qualifications where they'll make the biggest difference, and our Lunch and Learn sessions to help you stay connected to what’s going on right across the business.
• Health and Wellbeing: Your wellbeing matters here. We offer private healthcare through BUPA, an Employee Assistance Programme covering legal, financial and counselling support for you, a Wellbeing Centre with online tools and resources, regular wellbeing seminars and workshops, annual flu jabs and an annual eye care voucher.
• Financial Security and Reward: We offer an annual discretionary bonus scheme up to 30% of your base pay, life insurance at four times your salary, and a pension with Aegon. You'll also receive a significant discount on Homeprotect home insurance - with a friends and family discount too, and a staff referral bonus when someone you recommend joins the team.
• Time Off: 25 days' annual leave plus bank holidays, with the option to buy or sell up to five additional days each year.
• Genuine Flexible Working: We trust our people to work in a way that best suits them - with flexible working to balance the needs of your role with the rhythm of your life. We ask that everyone comes into the office at least once a week, as we believe in-person connection is important for collaboration, culture and building great relationships. You'll receive a homeworking starter kit from day one and can claim towards additional home office equipment within your first six months.
• Purpose and Community: We care about more than just the work. Through our charity partnership with Refuge, the UK's largest specialist domestic abuse charity and regular social, wellbeing and charitable events throughout the year, there are plenty of ways to connect, give back and feel part of something bigger.

UNIQUE AS STANDARD

We’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. We believe in celebrating difference - everything that makes both our customers and our people unique. We consider visa sponsorship on a case by case basis for the right candidate, so please don't let that stop you from applying. We encourage you to let us know if you need any extra help with your application or have any requirements at any stage of the recruitment journey, we want the process to work for you.

Your data will be maintained in line with our recruitment data privacy policy.

Regulatory Responsibilities

As an FCA regulated insurer, doing the right thing isn't a compliance requirement - it's simply how we work. All colleagues are expected to uphold the FCA Individual Conduct Rules (1–6) and act with integrity, due skill and care, openness with regulators and a genuine commitment to delivering good outcomes for our customers. You’ll work within approved processes and authority limits, keep accurate and auditable records, protect data under UK GDPR and our information security policies, elevate risks and exceptions promptly, report incidents, breaches and any financial crime or sanctions concerns (including via whistleblowing), support vulnerable customers with reasonable adjustments, and complete all mandatory training to maintain competence.