Service and Referral Care Manager in Ilford

Job Title: Service and Referrals Manager Location: Redbridge, East London Job Type: Full-Time Schedule: Monday to Friday Company Overview Homely Supported Living Ltd is a CQC-registered provider dedicated to delivering outstanding care and support to adults with learning disabilities, autism, and associated mental health needs. Our mission is to empower individuals through personalised, high-quality care that promotes independence, inclusion, and wellbeing. Job Summary We are seeking a dynamic and experienced Service and Referrals Manager to lead both the care home’s operational delivery and the referral/assessment process. This dual-role position is central to our mission of delivering consistent, person-centred care while driving occupancy, quality standards, and growth. Key Responsibilities Referrals & Assessment Duties Oversee and manage all incoming referrals from local authorities, NHS trusts, and private clients. Conduct comprehensive pre-admission assessments to evaluate individual care needs. Liaise with social workers, families, commissioners, and healthcare professionals to coordinate referrals and gather supporting information. Maintain accurate and detailed records in line with CQC and safeguarding standards. Monitor referral pipelines; produce regular reports on referral activity, conversion rates, and service capacity. Lead on matching assessed needs with available services and placements. Identify trends in referrals to contribute to service planning and business development. Service Management Duties Support the Registered Manager in day-to-day operations of the care service, including staff scheduling, rotas, and budget oversight. Lead, supervise, and support staff to ensure delivery of high-quality care aligned with person-centred principles. Assist in developing and implementing individual care plans in collaboration with multidisciplinary teams. Ensure the continuous review and evaluation of care plans and risk assessments. Promote a homely, inclusive, and empowering environment for service users, fostering independence and life skills. Maintain strong relationships with external professionals, families, and agencies. Support recruitment, induction, and ongoing development of staff. Ensure all practices comply with CQC regulations, safeguarding protocols, and internal policies. Requirements Proven experience in a similar dual-role or senior position in the health and social care sector. Strong knowledge of learning disabilities, autism, mental health, and person-centred care. Solid understanding of CQC standards and safeguarding legislation. Minimum Level 3 NVQ/QCF in Health & Social Care (Level 5 desirable). At least 2 years of experience in a management or supervisory role within care services. Excellent interpersonal, leadership, and communication skills. Strong organisational and time-management abilities to manage multiple priorities. Good IT skills, including Microsoft Office and electronic systems. Full UK driving licence and right to work in the UK. Desirable Experience working with adults with complex needs and behavioural challenges. Understanding of health and social care commissioning and funding pathways. Background in business development or occupancy growth within care services. What We Offer Competitive salary (discussed during interview based on experience and qualifications). Enhanced Maternity Leave. Ongoing training and professional development opportunities. Supportive leadership and collaborative team environment. Clear career progression pathway within a growing organisation. The opportunity to make a lasting impact on the lives of individuals we support. How to Apply If you’re passionate about making a real difference and capable of balancing operational leadership with strategic referrals and assessment coordination, we’d love to hear from you