Support Worker - O'Hanlon House in Oxford

Join Homeless Oxfordshire and make a real difference to people experiencing homelessness. As a Support Worker at O'Hanlon House, you will provide compassionate, person-centred support while helping residents build confidence, independence and essential life skills. You will work closely with colleagues and external agencies to provide safe, high-quality housing and support, manage risk, respond to challenging situations and promote wellbeing. No two shifts are the same, and your work will play a vital role in creating a safe, welcoming environment where residents can move forward and thrive. If you are compassionate, resilient and ready to make a meaningful difference in people's lives, we'd love you to join our team!

Main Purpose Of Job

This role is responsible for delivering a safe and supportive service to all residents living at O'Hanlon House in Oxford. The role holder needs to work alongside the team and external agencies to ensure the effective delivery of high quality care, support and housing management according to Homeless Oxfordshire Policies and Procedures.

Main Areas Of Responsibility

• Ensure the effective delivery of high quality care, support and housing management according to Homeless Oxfordshire policies and procedures.
• To be a supportive and effective part of the team working as part of a rota including evenings and weekends.
• Maintain a safe, clean and welcoming environment.
• To support and encourage clients to care for themselves and develop independent living skills.
• To assess and manage risk for individuals and in the service, making use of emergency services as required.
• Report any safeguarding concerns without delay in line with procedures.
• To make and maintain Housing Benefit claims and support clients to pay their service charges regularly.
• To work in partnership with other agencies to ensure the delivery of holistic wrap around support.
• To support the running of the service and perform shift responsibilities and duties that maintain good health and safety and ensures the safeguarding of clients and others.
• Manage challenging situations in line with procedures and to ensure the safety of yourself and others.
• To participate in handovers at the beginning and end of shifts, ensuring that information is properly recorded and passed on where appropriate and relevant and in a timely fashion.
• Ensure that IT systems are updated as required and concise record keeping is completed promptly.
• Maintain positive relationships with clients, relatives, carers, professionals, commissioners, contractors and the local community.
• Ensure clients are aware of and support them to maximise their opportunity to be involved in Client Participation.
• To undertake any other duties that can be reasonably required to meet the operational needs of Homeless Oxfordshire.
• Comply with Homeless Oxfordshire's policies and procedures Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best.
• Contribute to the work of the broader team.

We are an accredited Oxford Living Wage employer, and benefits to the role include:

• annual leave starting at 26 days (excluding bank holidays)
• flexible working
• enhanced benefits with qualifying service
• retail discounts with our Homeless Oxfordshire Benefits Hub
• life assurance up to four times your salary
• and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!

We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives.