Join Homeless Oxfordshire as our Database Administrator and help drive meaningful change through data. You will play a vital role in supporting fundraising success by managing and developing our Raiser’s Edge NXT CRM, ensuring data accuracy, producing insightful reports, and maintaining compliance with data protection regulations. Working closely with fundraising, finance, and marketing & communications teams, you will enable data‑driven decision‑making that strengthens supporter engagement and maximises income. If you are highly organised, analytical, and passionate about using data to make a difference, we'd love to hear from you!
Main Purpose Of The Job
As the Database Administrator, you will play a key role in supporting the fundraising team by maintaining our fundraising CRM systems, producing timely insight and analysis, supporting compliance with data protection and fundraising regulations, and enabling data‑driven strategies that support the Homeless Oxfordshire’s mission.
Main Areas Of Responsibility
CRM and Data Management
- Administer and maintain the fundraising CRM system (Raiser’s Edge NXT), ensuring data is accurate, complete, and up to date.
- Create, update, and maintain donor, supporter, and stakeholder records in line with organisational policies and data standards.
- Ensure all income is accurately recorded, coded and reconciled.
- Complete the monthly income reconciliation process, working closely with finance colleagues to ensure accuracy and consistency.
- Maintain data integrity through regular audits, de-duplication, and quality assurance processes.
- Always ensure the confidential and secure handling of sensitive supporter information.
Reporting and Analysis
- Produce regular and ad‑hoc fundraising reports, dashboards, and analytics to monitor performance against targets.
- Generate campaign, appeal, and event reports, providing insight into performance trends and opportunities.
Compliance and Communications
- Ensure supporter data is maintained in compliance with relevant legislation and best practice, including UK GDPR and PECR requirements.
- Maintain supporter communication preferences and consent records.
- Ensure supporter data is integrated with marketing platforms such as Mailchimp to support fundraising communications and campaigns.
Collaboration and Support
- Work collaboratively with fundraising, finance, marketing, and other internal teams to align data processes with organisational objectives.
- Provide wider organisational support, as required, with data management, reporting, and administrative tasks outside the fundraising function.
Hours: Part‑Time (22.5 Hours)
Contract Type: Fixed Term (12 Months)
About Us
We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer.
Benefits to the role include:
- Annual leave starting at 26 days (excluding bank holidays)
- Flexible working
- Enhanced benefits with qualifying service
- Retail discounts with our Homeless Oxfordshire Benefits Hub
- Life assurance up to four times your salary
- A £250 bonus if you successfully refer a new colleague through our Employee Referral Scheme as a thanks from us
We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.
