Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a passionate team supporting vulnerable adults at risk of homelessness.
- Company: Join a not-for-profit organisation transforming lives through trauma-informed care.
- Benefits: Enjoy 25 days annual leave, training opportunities, and mental health support.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in homelessness support and strong team management skills required.
- Other info: Flexible working hours and a supportive environment for personal growth.
The predicted salary is between 31700 - 31700 £ per year.
Location: Based within a non-residential service in Wembley, working within communities, homes, and other residentials. This service does have step free access; however, we are unable to guarantee this at some of the other locations where the role is based such as homes and community-based locations.
Salary: £31,700
Shift Pattern: 37.5 hours per week Monday to Friday on a rota working 09:00 - 17:00, hours may be extended 08:00 - 18:00. You may also be required to work outside these hours as per service/participant requirements. You will also take part in our out of hours on call rota for managers.
About the Role: This is a great opportunity for a Deputy Service Manager to join our team based in Wembley. You will support the Service Manager to ensure high quality service delivery, being a key contact for staff, helping them feel supported, skilled, and empowered within their roles. In this role you will be based within a service which is at the heart of delivering person-centred support to vulnerable adults who have been, or are at risk of homelessness. This is a floating support service based in the heart of Wembley, near the Civic Centre. With a team who are dedicated to supporting our participants within their homes, communities, and in outreach based support.
Key Responsibilities Include:
- Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle
- Support the Service Manager in leading the day to day operational delivery of the service
- Risk Management ownership, ensuring processes and policies are followed
- Financial Management, including petty cash and budget management
- Contract management and Internal auditing, admin, and general other duties as required.
About You: We are seeking a passionate, driven and motivated colleague to help lead our service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly around homelessness and complex needs, able to support the team in delivering their daily duties. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!
- Understanding of homelessness and complex needs of people from different backgrounds
- Ability to provide high quality support and line management to staff.
- Ability to support the Service Manager and help manage staff with daily tasks, caseloads and overall day to day running of the service.
- Ability to motivate and empower a team to achieve KPI's
- Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries
- Willingness and ability to work flexibly to meet service needs
- IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
What we Offer:
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
About Social Interest Group (SIG): SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Additional Information: Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email recruitment@socialinterestgroup.org.uk or call our central office on 020 3668 9270 to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Closing Date: 17th April 2026
Deputy Service Manager - Trauma-Informed Homelessness Lead in Wembley employer: Homeless Link
Contact Detail:
Homeless Link Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Service Manager - Trauma-Informed Homelessness Lead in Wembley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Social Interest Group. Understand their mission and values, especially around trauma-informed care and inclusivity. This will help you connect your experience with what they’re all about.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in line management and support can directly benefit the team and the participants. Confidence is key!
✨Tip Number 3
Show your passion! During the interview, share specific examples of how you've supported vulnerable adults or managed teams in challenging situations. Let them see your drive for making a difference in the community.
✨Tip Number 4
Follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can set you apart from other candidates. Plus, it shows you’re genuinely interested in joining their mission.
We think you need these skills to ace Deputy Service Manager - Trauma-Informed Homelessness Lead in Wembley
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for supporting vulnerable adults shine through. We want to see that you genuinely care about making a difference in the lives of those at risk of homelessness.
Tailor Your Application: Make sure to customise your application to highlight your experience and skills that align with the role. Mention specific examples of how you've supported teams or managed services in the past, especially in trauma-informed settings.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don't forget to submit your application through our website! This helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Homeless Link
✨Know Your Stuff
Make sure you understand the key responsibilities of a Deputy Service Manager, especially around trauma-informed care and homelessness. Brush up on relevant policies and practices so you can speak confidently about how you would support your team and the participants.
✨Show Your Passion
This role is all about helping vulnerable adults, so let your passion shine through! Share personal experiences or motivations that drive you to work in this field. Employers love to see genuine enthusiasm for their mission.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a crisis or supporting a team member. Think of examples from your past experience that demonstrate your problem-solving skills and ability to empower others.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the organisation. Ask about their approach to staff development or how they measure success in service delivery. This shows you're engaged and serious about the position.