Volunteer Coordinator

HACKNEY DOORWAYS JOB DESCRIPTION: VOLUNTEER COORDINATOR

Reports to: Director

Hours of work: Full time 37 hours per week (including some evenings and occasional weekends)

Salary: NJC points 14-17 including inner London weighting (currently £36,543)

Pension: 5% employer contribution, 3% employee contribution

Annual leave: 25 days plus bank holidays

Based at: Hackney, E9

PURPOSE OF THE ROLE

To coordinate the Hackney Night Shelter Volunteer Programme. Recruiting, inducting and supporting up to 200 volunteers, managing a rota covering the shifts at the night shelters.

Hackney Night shelter operates emergency accommodation for homeless people in Hackney. As a small charity, we have a high dependency on the role of volunteer support in helping us deliver the service.

Currently we run a 20 bed mixed night shelter and are preparing to run 10 bed emergency severe weather night shelters. We are also planning the reopening of a dedicated women's shelter.

The charity has a very small team of paid staff and we expect people to be highly flexible in their roles, with a \"can do\" attitude, willing to turn their hand to anything that needs to be done. This role description therefore provides only a summary of the main duties and other tasks may be required.

Key responsibilities and duties

Shelter Volunteers

• Manage the volunteer rotas for the services Hackney Doorways provide
• Make and maintain contact with volunteers by email and/or phone to ensure all shifts are covered
• Identify gaps in the rota and fill those from the volunteer base
• Manage catering volunteers and providers at the night shelters, including food deliveries
• Oversee volunteer recruitment, induction, training
• Main point of contact for shelter volunteers
• Respond to new volunteer enquiries
• Build and maintain excellent working relationships and communications with volunteers
• Maintain accurate up to date volunteer records and database in compliance with GDPR

Community Volunteers and Events

• Organise training, learning and social events for volunteers
• Engage volunteers in topics relevant to homelessness
• Facilitate and support connections and communications between volunteers
• Coordinate volunteer support for ad-hoc projects and Hackney Doorways' programme of community fundraising activities
• Promote volunteering opportunities to corporates and the wider community

General

• Ensure and support volunteers with adherence to Hackney Doorways' policies and procedures
• Participate in training, supervision and team meetings
• Represent Hackney Doorways in a professional manner at all times

PERSON SPECIFICATION

Essential

• A good standard of education
• Experience of volunteering
• Experience of organising events
• Experience of using databases
• Excellent interpersonal skills, including an ability to work with guests, teams of volunteers
• Ability to maintain confidentiality and appropriate professional boundaries
• Ability to maintain good communications and working relationships with staff and volunteers
• Good administrative skills and ability to organise time effectively and manage a busy workload
• Excellent written and oral communications skills including the ability to communicate with volunteers, guests and professionals from a variety of fields of expertise
• Computer literacy with experience of using Microsoft Office
• Understanding of and empathy with the needs of marginalised and vulnerable people
• An understanding of and commitment to equality, diversity and anti-discriminatory practice
• Commitment to the vision and values of the charity

Desirable

• A good standard of education
• Experience of volunteering
• Experience of organising events
• Experience of using databases
• Excellent interpersonal skills, including an ability to work with guests, teams of volunteers
• Ability to maintain confidentiality and appropriate professional boundaries
• Ability to maintain good communications and working relationships with staff and volunteers
• Good administrative skills and ability to organise time effectively and manage a busy workload
• Excellent written and oral communications skills including the ability to communicate with volunteers, guests and professionals from a variety of fields of expertise
• Computer literacy with experience of using Microsoft Office
• Understanding of and empathy with the needs of marginalised and vulnerable people
• An understanding of and commitment to equality, diversity and anti-discriminatory practice
• Commitment to the vision and values of the charity

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