Support Worker

We're looking for a Support Worker to join Your Place and be part of our dedicated team to help us with our mission to solve homelessness in east London, one person at a time!

About the role

Based within the Personal Development team, this role is responsible for the service delivery of an effective, high-quality, person centred support service to residents with a range of multiple needs. They will be the principal providers of support to residents in the Core service to build hope, enable lasting change; supporting residents to instil independence and long-term sustainability, to ensure we mitigate as much as possible, a return to homelessness. The role will require shift work, including evenings and weekends.

Salary: £28,712 - £32,240 annual salary

Contract: Permanent

Hours: 37.5 hours

Location: Canning Town, London

Other responsibilities include:

• To be responsible to the Team Manager and Deputy Team Manager for the day-to-day delivery of the Core service.
• Take a positive, trauma-informed approach to working with residents with complex needs and challenging behaviour.
• Use motivational and asset based interviewing techniques to interview, assess and create support plans and risk assessments that address the needs of residents.
• Supporting residents from point of entry into the service, working with them to support social (re-integration), enabling them to lead meaningful and purposeful lives.
• Conduct regular reviews of support plans and risk assessments as required.
• Take a pro-active approach in multi-disciplinary support required for residents.
• Work within a Psychologically Informed Environment approach and strive to meet targets and deliver results.
• Ensure a high standard of customer service is upheld.
• To attend team meetings and take part in service policy and planning.
• To keep abreast of current housing legislation, welfare benefit legislations and other matters relevant to successful support and move on of residents.
• To respond and process all referrals made to the Core service and ensure those accessing the service meet the service eligibility criteria.
• To ensure all case work is properly recorded and all service offers and outcomes are entered clearly onto the case management system and to a high standard.
• To actively collect follow up information with regards to the outcome of reconnections and report.
• To deal with the immediate support needs of the residents as appropriate.
• To assess resident safety and develop risk management strategies with the resident and other involved services.
• To ensure all service delivery policies and decisions made by the Team Manager or team are observed and followed through.
• To keep accurate records and statistics on referrals, service outputs and outcomes etc.
• To maintain a high standard of record keeping in the office and keep all financial and administrative systems including resident files in the office in an accurate and up-to-date manner in line with policy.
• To ensure the results of all assessments and all service offers are entered clearly and in a timely fashion onto the case management system.
• To liaise and collaborate effectively on a day-to-day basis with outside agencies including the police, social services and other statutory and voluntary agencies.
• To build and maintain good working relationships with colleagues.
• Ensure that all duties and services provided are in accordance with policies and procedures.
• To comply with individual responsibilities, in accordance with work role for health and safety in the workplace.
• To undertake such other duties within the competence of the post holder which may be required from time to time.

About you

Experience:

• A demonstrable level of experience and understanding of the range of approaches appropriate to working with challenging behaviour including current drug/or alcohol use, antisocial behaviour, offending and substance misuse.
• Experience of working with clients in a trauma-informed way with proven effectiveness.
• Demonstrate an understanding of statutory compliances and standards such health and safety, equal opportunities, data protection, particularly within a residential setting.
• Demonstrate excellent customer service skills.
• Using motivational interview techniques to produce and approach referrals, needs and risk assessments and support planning in a SMART manner.
• Knowledge of Psychologically Informed Environments (PIE).
• Demonstrable experience within local authority, voluntary, independent, charity or social housing sector.
• Successful track record of work with colleagues in order to achieve common goals.
• Working across agencies and/or partnership arrangements.
• Awareness of issues facing single people that experience homelessness or rough sleeping.

Skills & knowledge:

• IT skills and particularly Microsoft Office packages.
• Sound knowledge of working in casework management system (Salesforce/Inform/Pyramid).
• Excellent time management and administrative skills.
• Sound knowledge in identifying and dealing with substance misuse issues.
• Sound knowledge and understanding of the issues affecting supported housing and vulnerable adult groups.
• Understanding of health and safety in a supported housing setting.

Abilities:

• Ability and demonstrable experience of being able to develop good working relationships and rapport with residents and stakeholders.
• Ability to motivate those with support needs to engage with meaningful activities.
• Evidence of effective de-escalation techniques.
• Ability to interact and communicate effectively with a wide variety of people at all levels, maintaining professional boundaries.
• Ability to interpret and communicate the meaning of legislation, policy, guidance, research and information on best practice.
• Ability to work co-operatively to achieve goals.
• Ability to set up and work according to schedules.

Personal qualities:

• Self-sufficient and highly organised with the ability to accomplish goals according to deadlines, and a flexibility to juggle a variety of tasks.
• Ability to act on own initiative and effectively under own direction, as well as productively within a team.
• Strong sense of responsibility and accountability.
• Awareness of own training and support needs.

Desirable Criteria:

• Experience of using In-Form as a case management system.
• Qualifications relevant to supporting vulnerable adults.
• Full current driving licence.
• Successful track record in developing services in response to changing needs and demands.

About applying:

When applying don't forget to answer the questions in our application process to tell us more about how you meet the skills, knowledge, and experience to be successful in this role. At Your Place, we are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better resident outcomes. We welcome applications irrespective of people's age, disability, sex, gender, identity and gender expression, race or ethnicity, religion or belief, sexual orientation or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability. This post is subject to an Enhanced DBS check and a right to work in the UK.

Application deadline: Wednesday 24th December 2025.