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- Tasks: Support residents with complex needs in a residential setting, helping them achieve personal goals.
- Company: Join Social Interest Group, a not-for-profit transforming lives through empowering change across various communities.
- Benefits: Enjoy 25 days annual leave, training opportunities, and employee assistance programmes for mental health support.
- Why this job: Make a real impact by supporting vulnerable individuals while working in a compassionate and inclusive environment.
- Qualifications: Passion for helping others, experience with complex backgrounds, and adaptability to diverse support needs.
- Other info: Flexible working patterns and a commitment to inclusivity; apply early as positions may close quickly.
The predicted salary is between 22700 - 30280 £ per year.
Location: Face to face service based in Royal Borough of Kensington and Chelsea (RBKC), the service is a short walk from Ladbroke Grove (Circle and Hammersmith) station. Unfortunately, this service does not have step free access.
Salary: £27,000
Shift Pattern: 37.5 hours per week Monday to Friday on a rota basis between 09:00 - 17:00 and 13:00 - 21:00. You may be required to work bank holidays and evenings as required.
About the role
We are seeking a compassionate and dedicated Support Mentor to join our team based in RBKC to support our residents who have multiple and complex needs which could include mental health, substance use, homelessness, and/or offending backgrounds. You will support in providing our residents with the support needed to help them overcome their personal barriers, and achieve their goals in a person centred approach. You will work within a residential setting, creating a safe and comfortable space which our residents can call their homes during their time within the service.
The role includes:
- Supporting residents with daily tasks
- Holding a caseload, conducting key work sessions which are personable to their needs
- Carry out regular welfare checks, safeguarding checks, and general living checks
- Encourage residents to take part in activities and events
- Keep support plans up to date on a regular basis
- Work closely with the rest of the team to provide overall excellent service delivery, this may mean also supporting with their caseloads, and other tasks as necessary
- Carry out general housing management support
About you
We're looking for someone who has a true passion to support those who have multiple and complex needs, with a drive to help support those who suffer with homelessness, mental health, and substance use. You will be able to build rapport and trusting relations in a professional setting, and able to build positive outcomes. You will have an adaptable and flexible approach to helping others, with an understanding that each individual has different levels and types of support needs.
- Experience of working with people of complex backgrounds and/or a good understanding of the sector, particularly around multiple and complex needs
- Ability to show empathy and compassion to our residents, and different challenges they face
- Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
- Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
- Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
- Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Eligibility to register with Blue Light Discount Card
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
- Be part of an organisation which believes good care and support improves lives.
Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement. We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation.
SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future.
Further details can be found on our website.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email recruitment@socialinterestgroup.org.uk or call our central office on 020 3668 9270 to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Support Mentor employer: Homeless Link
Contact Detail:
Homeless Link Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Mentor
✨Tip Number 1
Familiarise yourself with the specific challenges faced by individuals with multiple and complex needs. Understanding their backgrounds will help you connect better during interviews and demonstrate your genuine passion for supporting them.
✨Tip Number 2
Network with professionals in the sector, especially those who work with vulnerable populations. Attend local events or workshops to meet people who can provide insights into the role and potentially refer you to opportunities.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've demonstrated empathy and adaptability. Think of examples from your past experiences that showcase your ability to build rapport and support individuals facing personal challenges.
✨Tip Number 4
Research the Social Interest Group's values and mission thoroughly. Be ready to articulate how your personal values align with theirs, particularly around inclusivity and empowerment, as this will show your commitment to their cause.
We think you need these skills to ace Support Mentor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Support Mentor role. Focus on your ability to support individuals with complex needs, showcasing any previous work in similar environments.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for supporting those with multiple and complex needs. Use specific examples from your past experiences to demonstrate your empathy, adaptability, and commitment to making a positive impact.
Highlight Relevant Skills: In your application, emphasise skills such as communication, rapport-building, and IT proficiency. Mention any experience you have with safeguarding checks or welfare assessments, as these are crucial for the role.
Showcase Your Values: Align your application with the organisation's values of Ambition, Empowerment, Inclusivity, and Transparency. Share how your personal values resonate with theirs and how you can contribute to their mission of empowering marginalised individuals.
How to prepare for a job interview at Homeless Link
✨Show Your Passion for Support Work
Make sure to express your genuine passion for helping individuals with complex needs. Share personal experiences or motivations that drive you to support those facing challenges like homelessness and mental health issues.
✨Demonstrate Empathy and Understanding
During the interview, highlight your ability to empathise with residents' situations. Use examples from your past experiences where you successfully built rapport and trust with individuals from diverse backgrounds.
✨Familiarise Yourself with the Role's Responsibilities
Review the job description thoroughly and be prepared to discuss how your skills align with the specific responsibilities of a Support Mentor. This includes conducting welfare checks and maintaining support plans.
✨Prepare Questions About the Organisation
Show your interest in the organisation by preparing thoughtful questions about their values, mission, and approach to supporting residents. This demonstrates your commitment to their goals and your desire to be part of their team.
