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- Tasks: Support residents with complex needs and help them achieve their personal goals.
- Company: Join a not-for-profit organisation dedicated to transforming lives through empowering change.
- Benefits: Enjoy 25 days annual leave, training opportunities, and employee assistance programmes.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Passion for helping others and experience with complex backgrounds preferred.
- Other info: Flexible working patterns and excellent career progression opportunities.
The predicted salary is between 27000 - 37800 £ per year.
Location: This role is based in Royal Borough of Kensington and Chelsea (RBKC), the service is a short walk from Ladbroke Grove (Circle and Hammersmith) station. Unfortunately, this service does not have step free access.
Salary: £27,000
Shift Pattern: 37.5 hours per week Monday to Sunday on a rota which can range between 09:00 - 17:00 or 13:00 - 21:00. You may be required to work outside these hours dependent on service and resident requirements including weekends and bank holidays.
About the Role
We are seeking a compassionate and dedicated Support Mentor to join our team based in RBKC to support our residents who have multiple and complex needs which could include mental health, substance use, homelessness, and/or offending backgrounds. You will support in providing our residents with the support needed to help them overcome their personal barriers, and achieve their goals in a person centred approach. You will work within a residential setting, creating a safe and comfortable space which our residents can call their homes during their time within the service.
Some Key Responsibilities Include:
- Supporting residents with daily tasks who may be facing challenges with complex needs such as mental health, substance use, and offending backgrounds.
- Create tailored support plans through one to one sessions, group sessions, and multi agency meetings.
- Holding a caseload, conducting key work sessions which are personable to their needs.
- Monitor residents’ wellbeing, carrying out regular welfare checks, and responding to any incidents or emergencies.
- Encourage residents to take part in activities and events such as movie nights, cooking evenings, and games nights.
- Keep support plans up to date on a regular basis.
- Work closely with the rest of the team to provide overall excellent service delivery, this may mean also supporting with their caseloads, and other tasks as necessary.
- Carry out general housing management support.
About You
We’re looking for someone who has a true passion to support those who have multiple and complex needs, with a drive to help support those who suffer with homelessness, mental health, and substance use. You will be able to build rapport and trusting relations in a professional setting, and able to build positive outcomes. You will have an adaptable and flexible approach to helping others, with an understanding that each individual has different levels and types of support needs.
- Experience of working with people of complex backgrounds and/or a good understanding of the sector, particularly around multiple and complex needs.
- Ability to show empathy and compassion to our residents, and different challenges they face.
- Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs.
- Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents.
- Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders.
- Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges.
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency.
What we Offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service.
- Employer Pension Contribution.
- Eligibility to register with Blue Light Discount Card.
- Access to discounted tickets for music events, shows, sports and more.
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work.
- Training and Development, including access to courses, upskilling, and progression plans.
- Employee Assistance Programme, including counselling.
- Life Assurance Scheme.
- Cycle-to-work scheme.
- Annual Staff Awards.
- EDI Ambassador programme.
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds.
If you have any questions regarding this, please contact us on the details below.
For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email recruitment@socialinterestgroup.org.uk or call our central office on 020 3668 9270 to request a call back.
Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Closing Date: 1st March 2026
Support Mentor employer: Homeless Link
Contact Detail:
Homeless Link Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Mentor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Social Interest Group. Understand their mission and values, especially around supporting those with complex needs. This will help you connect your experiences to what they care about.
✨Tip Number 2
Practice makes perfect! Think about the challenges faced by residents and how you would approach them. Prepare some examples from your past experiences that showcase your empathy and adaptability. Role-playing with a friend can really help!
✨Tip Number 3
Be yourself! Authenticity goes a long way in interviews. Share your passion for helping others and your understanding of the complexities involved. Let your personality shine through; it’s all about building rapport with the interviewers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find more resources and tips there to help you prepare for the role of Support Mentor. Don’t miss out on this opportunity!
We think you need these skills to ace Support Mentor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting those with complex needs shine through. We want to see your genuine commitment to making a difference in people's lives.
Tailor Your Application: Make sure to customise your application to highlight relevant experiences and skills that align with the role of Support Mentor. We love seeing how your background fits with our mission!
Be Person-Centred: In your written application, emphasise your ability to create tailored support plans and build rapport with residents. We value a person-centred approach, so share examples of how you've done this before.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Homeless Link
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Support Mentor role. Familiarise yourself with the key responsibilities and the specific needs of residents. This will help you articulate how your skills and experiences align with what they’re looking for.
✨Show Your Compassion
This role requires a genuine passion for helping those with complex needs. Be prepared to share personal stories or experiences that demonstrate your empathy and understanding. Highlight any previous work with vulnerable populations to showcase your commitment.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as supporting a resident facing a crisis. Think through potential scenarios in advance and outline your approach, focusing on your problem-solving skills and ability to remain calm under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your interest in the position and helps you gauge if it’s the right fit for you.
