At a Glance
- Tasks: Lead the operational delivery of a vital service supporting those at risk of homelessness.
- Company: Join a collaborative team dedicated to making a difference in the community.
- Benefits: Gain valuable experience, professional development, and contribute to meaningful change.
- Other info: Dynamic role with opportunities for growth and collaboration.
- Why this job: Make a real impact by helping vulnerable individuals find stability and support.
- Qualifications: Experience in person-centred services and teamwork is essential.
The predicted salary is between 30000 - 40000 € per year.
About the role
Service Overview
The Westminster Integrated Singles and Outreach model aims to align the outreach, rough sleeping and statutory homelessness services within the borough. The Homeless Hub Network (HHN) is crucial to the delivery of Westminster City Council’s strategic vision for the provision of advice and support for those experiencing, or at risk of experiencing, homelessness.
The HHN is a collaborative partnership between Westminster’s statutory service for single people experiencing homelessness and The Passage, who provide the Hub Support Team (PATH – Prevention Advice Transformation Hub team).
As the Hub Co-Ordinator you will lead on the day-to-day operational delivery of the Hub service, as well as manage a team of Enhanced Resettlement Workers and reception staff. You will also be required to carry a small caseload of complex service users. You will ensure that the service provided by the PATH Team is person-centred, that cases are effectively managed, and that the Hub is an efficient, safe and welcoming space.
Main duties
- To line manage Enhanced Resettlement and reception workers, ensuring that they deliver a psychologically informed and person-centered service to our clients.
- To ensure that a high standard of case management and record keeping is maintained for clients referred to PATH in accordance with Partnership policies, procedures, and GDPR legislation.
- To ensure that the Hub space is well managed and GDPR compliant.
- To deliver to staff, and participate in, regular supervisions and annual appraisals, and help identify your own and your team’s job-related development and training needs.
- To work closely with the Hub Service Manager and Senior Service Manager to devise and implement staff support structures and procedures, including case reviews and case management, to ensure that all staff are equipped with the necessary skills and support in carrying out their client work in a person-centered way and in partnership with Westminster Council.
- To work closely with the Service Manager to ensure that the working environment is safe, incidents are effectively managed and reported, and that the public facing service is sufficiently staffed, including managing a monthly staff rota.
- To participate as required in regular meetings with partners to improve collaborative working, including attending operational partnership meetings as appropriate.
- To provide information and data for internal and external project reports and to look at how the service can further develop from report findings.
- To support a small caseload of complex clients.
- Keep and maintain accurate casework records on Hope and Inform.
- To deputise for the Service Manager in their absence.
- To undertake any other duties/projects that are commensurate with the role.
Key Responsibilities
- With your line manager, to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage and the Homeless Hub Network.
- To participate in internal/external meetings as required, and attend training events, conferences, and other functions as necessary.
- To participate in regular supervision, reflective practice, and annual appraisal, and help in identifying your own job-related development and training needs.
- To ensure that all The Passage and Partnership policies and procedures are being adhered to, particularly those relating to Health and Safety, Code of Practice Data Protection and Confidentiality.
- To contribute to the effective implementation of The Passage’s EDI Policy.
- To undertake your role in a professional manner maintaining a high-quality standard of work, and to always work in accordance with the aims, values, and ethos of The Passage and the Partnership.
- Undertake any other duties that may be required which are commensurate with the role.
Desired Experience
- E1 – Experience of providing person centered service to clients in a psychologically informed manner.
- E2 – Experience of working collaboratively with others, including partner, voluntary, statutory, and private sector agencies.
- E3 – Experience of assessing client needs and delivering psychologically informed interventions to ensure client needs are identified and met.
- E4 – Experience of working within a team to achieve strong and effective relationships with others to achieve organisational aims and objectives.
- E5 – Experience of monitoring outcomes and report writing.
Desired Knowledge
- K1 – An awareness of the issues that street homeless and vulnerable people face.
- K2 – An awareness of the main housing legislation and housing options, relating to homeless and vulnerably housed people.
- K3 – Knowledge of the Homelessness Reduction Act and how that impacts support given to single homeless people.
- K4 – Knowledge of the skills and attitudes needed to support clients within a psychologically informed framework.
Application Closing Date: 15 May 2026
Service Co-Ordinator – PATH employer: Homeless Link
The Passage is an exceptional employer, dedicated to creating a supportive and inclusive work environment for its staff. As a Service Co-Ordinator in the heart of Westminster, you will benefit from comprehensive training and development opportunities, ensuring your professional growth while making a meaningful impact on the lives of vulnerable individuals. With a strong emphasis on teamwork and collaboration, you will be part of a passionate community committed to delivering person-centred services in a safe and welcoming space.
StudySmarter Expert Advice🤫
We think this is how you could land Service Co-Ordinator – PATH
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and understanding their values. Tailor your responses to show how your experience aligns with their mission, especially around person-centred service delivery.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your experience in managing teams and delivering effective support services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Service Co-Ordinator – PATH
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Co-Ordinator role. Highlight your experience in providing person-centred services and working collaboratively with various agencies, as these are key aspects of the job.
Showcase Relevant Experience:When detailing your work history, focus on experiences that demonstrate your ability to manage teams and support clients effectively. Use specific examples that align with the responsibilities mentioned in the job description.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon, ensuring that your passion for helping vulnerable people shines through without overwhelming the reader.
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, you can ensure that all your details are captured correctly and it helps us keep track of your application efficiently!
How to prepare for a job interview at Homeless Link
✨Know Your Stuff
Make sure you understand the key responsibilities of a Service Co-Ordinator and the specific needs of the PATH team. Familiarise yourself with the Homelessness Reduction Act and the challenges faced by vulnerable individuals. This knowledge will help you demonstrate your commitment to providing person-centred services.
✨Showcase Your Experience
Prepare examples from your past work that highlight your experience in managing teams, delivering psychological support, and collaborating with various agencies. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare insightful questions about the Hub's operations, team dynamics, and how they measure success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Be Person-Centred
Since the role focuses on person-centred service delivery, be ready to discuss how you would approach complex cases and ensure clients feel supported. Share your thoughts on creating a welcoming environment and maintaining high standards of case management.
