At a Glance
- Tasks: Support and design Salesforce CRM systems to help end homelessness.
- Company: Join Homeless Link, a leading charity dedicated to ending homelessness in England.
- Benefits: Gain valuable experience, competitive salary, and opportunities for career growth.
- Other info: Diversity is valued; applications from all backgrounds are encouraged.
- Why this job: Make a real difference while expanding your Salesforce skills in a supportive team.
- Qualifications: Salesforce ADM201 certification and experience in CRM administration required.
The predicted salary is between 30000 - 40000 £ per year.
Homeless Link is the national membership charity for frontline homelessness agencies and the wider housing with health, care and support sector in England. With over 750 members, we work to improve services and campaign for policy change that will help end homelessness and ensure that everyone has a place to call home and the support they need to keep it.
In-Form is the UK’s leading client relationship and service management solution. Developed by Homeless Link on the Salesforce platform, In-Form gives our customers access to the information they need to support the people they work with. Currently, we have over 300 customers, each with their own bespoke In-Form system. Many of these are in the housing and homelessness sector in England, but an increasing number are in other sectors across the UK.
The In-Form Team currently has around 46 members of staff across our core business areas of Business Development, Product, Support, Delivery, Customer Success and our Salesforce Consultancy. The broad range of work and customer organisations, combined with working in a team of Salesforce professionals, means that we can offer you excellent opportunities for expanding and consolidating your Salesforce knowledge and skills in order to develop your career.
We currently have opportunities for an In-Form Consultant and a Lead Consultant.
- Consultant Role: The In-Form Consultant will have Salesforce ADM201 certification and at least 1 year’s experience of administering and designing Salesforce CRM systems. They will provide T1 and T2 technical support to customers and assist on building new In-Form systems and supporting other technical projects.
- Lead Consultant Role: The In-Form Lead Consultant will have Salesforce ADM201 certification plus one other Salesforce certification, and at least one year’s experience of administering and designing Salesforce CRM systems. They will work with customers to analyse their information needs and design and configure new In-Form systems as well as providing T2 technical support to existing customers.
We are actively seeking to increase diversity within our organisation and would greatly welcome applications from people with lived experience of homelessness, from a black or minority ethnic background and/or with a disability.
Closing date: 12 noon Friday 31st July 2026
Salesforce CRM Consultant – In-Form Lead employer: Homeless Link
YMCA DownsLink Group is an exceptional employer, dedicated to fostering a supportive and inclusive work environment in the vibrant city of Brighton & Hove. With a strong emphasis on employee growth, we offer ongoing professional development opportunities and a culture that values diversity and collaboration, making it a rewarding place for those passionate about making a difference in the lives of young people.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce CRM Consultant – In-Form Lead
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Homeless Link.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Homeless Link.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Homeless Link.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Homeless Link. Apply directly through us to stand out!
We think you need these skills to ace Salesforce CRM Consultant – In-Form Lead
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Homeless Link. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Salesforce CRM Consultant – In-Form Lead, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Homeless Link
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Homeless Link. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
