At a Glance
- Tasks: Support and design Salesforce systems to help end homelessness.
- Company: Join Homeless Link, a charity dedicated to improving lives and services.
- Benefits: Gain valuable experience, work in a diverse team, and develop your Salesforce skills.
- Other info: Diverse workplace welcoming applicants from all backgrounds.
- Why this job: Make a real difference while advancing your career in a meaningful sector.
- Qualifications: Salesforce ADM201 certification and experience with CRM systems required.
The predicted salary is between 30000 - 40000 £ per year.
Homeless Link is the national membership charity for frontline homelessness agencies and the wider housing with health, care and support sector in England. With over 750 members, we work to improve services and campaign for policy change that will help end homelessness and ensure that everyone has a place to call home and the support they need to keep it.
In-Form is the UK’s leading client relationship and service management solution. Developed by Homeless Link on the Salesforce platform, In-Form gives our customers access to the information they need to support the people they work with. Currently, we have over 300 customers, each with their own bespoke In-Form system. Many of these are in the housing and homelessness sector in England, but an increasing number are in other sectors across the UK.
The In-Form Team currently has around 46 members of staff across our core business areas of Business Development, Product, Support, Delivery, Customer Success and our Salesforce Consultancy. The broad range of work and customer organisations, combined with working in a team of Salesforce professionals, means that we can offer you excellent opportunities for expanding and consolidating your Salesforce knowledge and skills in order to develop your career.
We currently have opportunities for an In-Form Consultant and a Lead Consultant.
- Consultant Role: The In-Form Consultant will have Salesforce ADM201 certification and at least 1 year’s experience of administering and designing Salesforce CRM systems. They will provide T1 and T2 technical support to customers and assist on building new In-Form systems and supporting other technical projects.
- Lead Consultant Role: The In-Form Lead Consultant will have Salesforce ADM201 certification plus one other Salesforce certification, and at least one year’s experience of administering and designing Salesforce CRM systems. They will work with customers to analyse their information needs and design and configure new In-Form systems as well as providing T2 technical support to existing customers.
We are actively seeking to increase diversity within our organisation and would greatly welcome applications from people with lived experience of homelessness, from a black or minority ethnic background and/or with a disability.
Closing date: 12 noon Friday 31st July 2026
Salesforce Consultant — In-Form (Design & Support) employer: Homeless Link
YMCA DownsLink Group is an exceptional employer, dedicated to fostering a supportive and inclusive work environment in the vibrant city of Brighton & Hove. With a strong emphasis on employee growth, we offer ongoing professional development opportunities and a culture that values diversity and collaboration, making it a rewarding place for those passionate about making a difference in the lives of young people.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Consultant — In-Form (Design & Support)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Homeless Link. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Homeless Link before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Salesforce Consultant — In-Form (Design & Support)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Homeless Link:Your cover letter is your chance to shine! Tell us why you want to work at Homeless Link specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Homeless Link!
How to prepare for a job interview at Homeless Link
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
