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- Tasks: Lead a supportive housing service and help residents achieve independence.
- Company: Join SPEAR, a charity dedicated to ending homelessness in South West London.
- Benefits: Generous holiday, health support, career development, and family-friendly policies.
- Other info: Be part of a passionate team in a dynamic environment.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Experience with homelessness support and strong leadership skills.
The predicted salary is between 42000 - 42000 £ per year.
Help lead a high-quality supported housing service and make a real difference to the lives of people experiencing homelessness. Join SPEAR as our Hostel Manager and play a key role in supporting residents to achieve stability and move towards independent living. SPEAR is a charity working to end homelessness across South West London. We believe homelessness should be rare, brief and non-recurring, and our teams work every day to support people into safe, stable accommodation.
We are looking for an experienced and motivated manager to lead a 14-bed, 24‑hour supported hostel service in Richmond. You will oversee the day-to-day running of the service, ensuring it operates safely, effectively, and in line with SPEAR’s values, while delivering high-quality, trauma‑informed support to residents with complex needs.
About the role- Lead and manage a team, including a Team Leader and Support Workers
- Ensure safe staffing levels and effective rota management
- Oversee safeguarding, risk management, and incident response
- Drive high standards of service delivery and resident support
- Build strong relationships with local authorities and partner agencies
- Ensure compliance with health and safety, including fire safety and building standards
- Support residents to progress towards independence and move‑on opportunities
You will combine operational leadership, staff management, and service development to create a safe, respectful, and recovery-focused environment.
About you- Has experience working with people experiencing homelessness or complex needs
- Has managed or supervised staff in a supported housing, hostel, or similar setting
- Has strong knowledge of safeguarding, risk assessment, and trauma‑informed practice
- Can lead and motivate a team in a fast‑paced environment
- Is confident managing complex and high‑risk situations
- Has excellent communication and organisational skills
At SPEAR, you’ll be part of a passionate, skilled team dedicated to ending homelessness. We offer a supportive environment where you can grow your career while making a meaningful impact.
Your benefits- Generous holiday – 26 days plus public holidays, rising to 31 days with length of service
- Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
- Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
- Cycle to Work – Save on a new bike and accessories through salary sacrifice
- Season ticket loan – Interest‑free loan for annual travel passes
- Moving house day – Extra day’s leave when you move home
- Financial security – Life assurance (4x salary) and interest‑free emergency staff loan
- Family‑friendly policies – Enhanced maternity and adoption pay, plus flexible working options
- Career development – Ongoing training, learning and progression opportunities
- Blue Light Card – Discounts across a wide range of shops, restaurants and services
Hostel Manager in Richmond employer: Homeless Link
Contact Detail:
Homeless Link Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hostel Manager in Richmond
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with organisations that focus on homelessness. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Show your passion! When you get the chance to chat with potential employers, make sure to express why you care about ending homelessness. Your genuine enthusiasm can set you apart from other candidates.
✨Tip Number 3
Prepare for interviews by researching SPEAR and its values. Understand their approach to trauma-informed support and think of examples from your experience that align with their mission. This will help you shine during the interview!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Hostel Manager in Richmond
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Hostel Manager role. Highlight your experience with homelessness and complex needs, and show us how your skills align with our mission at SPEAR.
Showcase Your Leadership Skills: We want to see how you’ve led teams in the past. Share specific examples of how you've managed staff and ensured high standards of service delivery. This will help us understand your approach to leadership.
Demonstrate Your Knowledge: Familiarise yourself with safeguarding and trauma-informed practices. In your application, mention any relevant training or experiences that showcase your understanding of these crucial areas.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this impactful role at SPEAR.
How to prepare for a job interview at Homeless Link
✨Know Your Stuff
Make sure you understand the ins and outs of homelessness support and trauma-informed practices. Brush up on SPEAR’s values and how they align with your own experiences. This will show that you're not just interested in the role, but also genuinely care about the mission.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in high-pressure environments. Think about specific situations where you motivated staff or handled complex cases. This will demonstrate your ability to lead effectively in a supported housing setting.
✨Build Relationships
Be ready to discuss how you’ve built strong partnerships with local authorities or other agencies in the past. Highlight your communication skills and how you can foster collaboration to enhance service delivery for residents.
✨Prepare for Scenario Questions
Expect questions about managing risk and safeguarding. Think through potential scenarios you might face as a Hostel Manager and how you would respond. This will help you convey your problem-solving skills and readiness for the challenges of the role.