At a Glance
- Tasks: Empower individuals with lived experience to shape housing and homelessness services in Norfolk.
- Company: Join Shelter, a leading organisation dedicated to ending homelessness.
- Benefits: Enjoy 30 days annual leave, flexible hours, and a range of employee perks.
- Other info: Be part of a dynamic team focused on creating impactful change.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Experience in facilitating groups and a passion for supporting those with lived experience.
The predicted salary is between 32585 - 32585 € per year.
Salary: Grade 3 - £32,585 per annum
Location: Norwich
Hours: Part time – 21 per week, flexible working pattern
Contract: Fixed term until 31st March 2030 – subject to possible contract extension
Interviews: Week commencing 8th June 2026
Closing date: Wednesday 27th May 2026 at 11:30pm
About the role
Everything you do will have the aim of ensuring that people with lived experience have their say over the help they receive and have the opportunity to shape housing and homelessness services. You will plan and deliver a variety of involvement activities around Norfolk, working closely with the Shelter team and wider partners as part of the Norfolk Homelessness Solutions Forum. This will include recruiting, training and inducting people to be part of lived experience activities, supporting Shelter colleagues to put people with lived experience at the heart of their work. You will ensure that there are regular opportunities for feedback and that any wellbeing and safeguarding concerns are managed in line with Shelter’s processes.
About you
You will need experience of facilitating involvement groups and other activities to support and involve people with lived experience in Shelter’s work. You have a strong understanding of how lived experience of housing issues can impact a person and so ensure a safe and inclusive space where everybody can contribute. The ability to plan and co‑ordinate involvement activities with local teams, with several activities running at once, is important as well. You will have a flair for developing successful relationships with colleagues across an organisation, as well as external local organisations and partners. You also have some experience of presenting information verbally and in writing and IT literacy including case management systems and Microsoft Office.
Benefits
We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest‑free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the project
The aim of the Norfolk Homelessness Solution Forum is to bring about system change for homelessness support in Norfolk, by ensuring that the people’s views are transferred into policies and practices that truly support and serve the community. The Forum helps with the sharing of best practice, identifying service gaps and developing strategy to reduce homelessness and rough sleeping.
About the team
We have been providing housing advice to the people of Norfolk for almost 30 years, with specialisms in housing legal advice and advocacy. Our team works out of our Community Hub in Norwich and across Norfolk in community settings. We work in partnership with other local services to address interconnected issues which may impact on our clients’ ability to keep a home. This also includes advice for residents of Kings Lynn in partnership with Broadland Housing and Norfolk Citizens Advice. We also deliver housing right awareness sessions to empower local communities to take action on housing issues.
Safeguarding Statement
Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Recruitment Agencies
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Lived Experience Coordinator - Norfolk Homelessness Solutions Forum employer: Homeless Link
Shelter is an exceptional employer, dedicated to fostering a supportive and inclusive work environment in Norwich. With a strong focus on employee wellbeing, we offer generous benefits such as 30 days of annual leave, enhanced family-friendly policies, and opportunities for professional growth through involvement in meaningful community projects. Join us in making a real difference in the lives of those experiencing homelessness while enjoying a flexible working pattern that promotes work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Lived Experience Coordinator - Norfolk Homelessness Solutions Forum
✨Tip Number 1
Get to know the organisation! Research Shelter and the Norfolk Homelessness Solutions Forum. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to homelessness solutions. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews! Think about how your lived experience aligns with the role. Be ready to share specific examples of how you've facilitated involvement groups or supported people with lived experience in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making a real impact in the community.
We think you need these skills to ace Lived Experience Coordinator - Norfolk Homelessness Solutions Forum
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience with facilitating involvement groups and supporting people with lived experience. We want to see how your skills align with the role, so don’t hold back!
Showcase Your Communication Skills:Since you'll be presenting information both verbally and in writing, it’s crucial to demonstrate your communication prowess. Use clear, concise language in your application to reflect this skill.
Highlight Your Organisational Skills:We’re looking for someone who can juggle multiple activities at once. Be sure to mention any relevant experience you have in planning and coordinating events or projects, as this will show us you can handle the demands of the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Homeless Link
✨Know Your Stuff
Make sure you understand the role of a Lived Experience Coordinator and the importance of lived experience in shaping housing services. Familiarise yourself with Shelter's mission and values, as well as current homelessness issues in Norfolk. This will help you demonstrate your passion and knowledge during the interview.
✨Showcase Your Experience
Prepare specific examples from your past work where you've facilitated involvement groups or supported individuals with lived experience. Highlight how you created safe and inclusive spaces for contributions, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Engage with the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the types of involvement activities you'll be coordinating, and how success is measured in this role. This shows your genuine interest and helps you assess if the organisation is the right fit for you.
✨Be Yourself
Authenticity is key when discussing your lived experiences and how they shape your perspective on homelessness. Don’t shy away from sharing personal stories that relate to the role, as this can create a strong connection with the interviewers and demonstrate your commitment to the cause.
