Night Support Assistant in Liverpool

Location: Stepping Stones Mental Health Service

Salary: £26,996

Hours: 4 on 4 off shifts 38.6 hours per week

Job Type: Permanent/Fixed Term

Shortlisting: 27th July

Interview: 4th August

Why this role would be great for you

As a Night Support Assistant at You Matter you will naturally be an empathetic and caring person wanting to provide unconditional support for those experiencing mental health issues. Your role as a Night Support Assistant will be to create a safe environment that empowers residents to make positive changes in their lives. There are times in all our lives when we experience periods of crisis. Some of us need extra support to help us through these times, and hospital admission is not always the best option. Stepping Stones is a partnership with Mersey Care that provides eight beds of accommodation and support 24 hours a day, 7 days a week, for people in mental health crises.

What your week may look like

• Welcoming new residents in line with the service’s policies and procedures, carry out risk assessments and support people during their 7 day stay in service
• Ensuring the basic needs of residents are met including good quality accommodation and facilities, healthy food, advice and guidance
• Advocate for social inclusion of the people you support ensuring they are able to access health and financial support where required
• Maintaining excellent relationships with our key referrers, responding to referrals promptly and communicating daily with our Mersey Care providers
• Work alongside the people in our services to address their physical and mental health issues, including liaison with primary and secondary health teams
• Holding daily activities in service and encourage participation and involvement from the residents
• Carrying out the immediate support needs of residents as appropriate, providing crisis intervention where necessary and working with services
• Ensuring all health and safety and maintenance issues are raised in a timely manner
• Participating in team meetings, supervisions and reflective practice encouraging open, honest and transparent feedback where continuous improvement is encouraged.
• Being flexible and responsive to the changing needs of the service, ensuring our SHREK values runs through all of the work that you do
• Promoting a supportive and inclusive culture within the service, valuing people and their diversity.

What We Can Offer You

What can we offer working with You Matter comes with a host of benefits. We hope that people will find personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, You Matter offers training to support your role and personal development. For a full list of benefits see Careers Page.

The skills we are looking for:

EXPERIENCE

• Experience of supporting individuals with complex needs, including mental health, substance misuse and housing instability
• Experience of adult and/or child safeguarding
• Experience of multi-agency and partnership working (e.g. Mental Health, Social Care)
• Experience of risk assessment and safety planning
• Experience of resettlement or move-on into safe, independent accommodation
• Experience managing incidents, maintenance or health and safety concerns
• Strong administrative and case-recording skills

KNOWLEDGE

• Understanding of trauma-informed and person centred practice
• Knowledge of safeguarding
• Understanding of complex needs including mental health, substance misuse and offending

EMPATHY and RESPECT

• Commitment to You Matter ethos, philosophy and SHREK values: Strength, Humility, Respect, Empathy and Kindness
• Compassionate, professional and non-judgemental approach
• Confident, energetic and self-motivated

COMMITMENT

• Strong commitment to improving outcomes for people experiencing difficult times in their lives and empowering them towards independence
• Commitment to reflective practice and continuous professional development

ORGANISATION

• Creative and solution-focused approach to complex situations
• Excellent organisational and time-management skills
• Strong negotiation and mediation skills
• Respected by peers and able to motivate others

COMMUNICATION AND COMPUTER LITERACY

• Demonstrable verbal and written communication skills
• Excellent communication, engagement and interpersonal skills
• Ability to build rapport with colleagues and people we work alongside
• Confident using Microsoft Word, Outlook and Windows-based systems
• Experience of case management or recording systems

What is a nice to have

• Qualification in Health and Social Care, Mental Health or other relevant subject
• Experience working in a customer facing role and a desire to support people to make a positive impact/change in their lives
• Experience of working within a psychologically informed working environment
• Knowledge of housing management and IT databases
• Awareness of benefits and how they work including Universal Credit and other welfare systems

Even if you don’t feel that you have all the relevant skills and “nice to haves” we would still like to hear from you and invite you to fill out our application form.

You Matter is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.