At a Glance
- Tasks: Support residents facing challenges and help them achieve their personal goals.
- Company: Join a compassionate team dedicated to empowering individuals in need.
- Benefits: Enjoy 25 days annual leave, pension contributions, and mental health support.
- Other info: Flexible working patterns and opportunities for training and development.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Empathy, compassion, and experience with complex needs are essential.
The predicted salary is between 26200 - 26200 € per year.
Location: This role is based in Chatham, the service is a short walk from Chatham station. Unfortunately, this service does not have step free access.
Salary: £26,200
Shift Pattern: 37.5 hours per week, Monday to Friday 09:00 - 17:00. You may be required to work bank holidays and outside these hours in line with the needs of the service and residents.
About the Role
We're hiring a Support Coach role to work within the Medway Supported Accommodation team. This team offers support to 52 residents across services in Gillingham, Chatham and Rochester for single homeless people and those who may have a history of offending. These projects are commissioned by the Medway Council Housing Related Support team.
As a Support Coach, you will identify individual resident needs and provide person‑centred, tailored support to residents to help them overcome their personal challenges and achieve their goals. During this, we support them to improve their quality of life, access treatment programs, and secure stable housing. Our Medway homeless project focuses on people with a housing related support need. We encourage service residents to develop coping strategies and supportive relationships to empower them to maintain their mental health, be a part of the community, and achieve their personal goals. Support enables service residents to significantly improve their opportunities and develop fulfilling and settled lives within the community. Join us on our mission to empower independence through trauma‑informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Key Responsibilities
- Keep support plans updated on our online portals as appropriate.
- Support residents with daily tasks who may be facing challenges with complex needs such as mental health, substance use, homelessness and offending backgrounds.
- Create tailored support plans through one‑to‑one sessions, group sessions, and multi‑agency meetings.
- Hold a caseload, conducting key work sessions which are personalized to their needs.
- Monitor residents’ wellbeing, carrying out regular welfare checks, and responding to any incidents or emergencies.
- Encourage residents to take part in activities and events such as movie nights, cooking evenings, and games nights.
- Keep support plans up to date on a regular basis.
- Work closely with the rest of the team to provide overall excellent service delivery; this may mean also supporting with their caseloads and other tasks as necessary.
- Carry out general housing management support.
About You
We're looking for a driven and compassionate individual who understands the needs of our residents and provides high quality care and support while working in a social care setting. You will be a self‑motivated individual who can be proactive in managing your own time during busy or quiet periods to ensure productivity. Experience of working with people of complex backgrounds and/or a good understanding of the sector, particularly around multiple and complex needs. Ability to show empathy and compassion to our residents and the different challenges they face. Willingness to show flexibility in working patterns, responding to the needs of the service and residents. Ability to promote the service and provide outreach‑based provision, and liaise and work effectively in partnership with stakeholders. Intermediate IT skills, including Microsoft and other software programs. Understanding of the different needs people with multiple and complex needs have and awareness of the social marginalisation that can be attached to people who face personal challenges. Alignment with the values of Ambition, Empowerment, Inclusivity and Transparency.
What We Offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service.
- Employer Pension Contribution.
- Eligibility to register with Blue Light Discount Card.
- Access to discounted tickets for music events, shows, sports and more.
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work.
- Training and Development, including access to courses, upskilling, and progression plans.
- Employee Assistance Programme, including counselling.
- Life Assurance Scheme.
- Cycle‑to‐work scheme.
- Annual Staff Awards.
- EDI Ambassador programme.
Legal and Application Notes
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at early stages. As part of our process, we complete an enhanced DBS check; some roles may require further vetting. We encourage applicants from all backgrounds. For recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email recruitment@socialinterestgroup.org.uk or call our central office on 020 3668 9270 to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and arrange to call you back. Unfortunately, we are unable to provide sponsorship; please ensure you have full right to work in the UK prior to applying to our positions.
Support Coach in Medway employer: Homeless Link
As a Support Coach with us in Chatham, you will be part of a compassionate team dedicated to empowering individuals facing complex challenges. We offer a supportive work culture that prioritises employee wellbeing, with benefits such as 25 days of annual leave, access to training and development opportunities, and regular reflective practice sessions to enhance your mental health. Join us in making a meaningful impact in the community while enjoying a fulfilling career that values inclusivity and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Support Coach in Medway
✨Tip Number 1
Get to know the company! Research their values and mission, especially around empowerment and inclusivity. This will help you connect with the team during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for your application. It’s a great way to get insider info and make a good impression.
✨Tip Number 3
Prepare for the interview by thinking of real-life examples where you've shown empathy and support. The role is all about helping residents overcome challenges, so be ready to share how you've done this in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our mission to empower independence and support those in need.
We think you need these skills to ace Support Coach in Medway
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you and how your experiences align with our mission to empower independence.
Tailor Your Application:Make sure to customise your application for the Support Coach role. Highlight your relevant experience with complex needs and how you can contribute to our supportive environment.
Show Your Passion:Express your enthusiasm for working with vulnerable individuals. Share any personal stories or motivations that drive you to make a difference in the lives of our residents.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to hear from you!
How to prepare for a job interview at Homeless Link
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Support Coach role and its responsibilities. Familiarise yourself with the specific needs of the residents you'll be supporting, as well as the values of the organisation. This will help you demonstrate your genuine interest and alignment with their mission.
✨Showcase Your Empathy
As a Support Coach, empathy is key. Prepare examples from your past experiences where you've successfully supported individuals facing challenges. Highlight how you approached these situations with compassion and understanding, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex needs. Think about potential situations you might encounter in the role and how you would respond. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Demonstrate Your Team Spirit
Collaboration is crucial in this role. Be prepared to discuss how you work effectively within a team and support your colleagues. Share examples of how you've contributed to a positive team environment in the past, as this will show that you're not just focused on individual success but also on collective goals.
