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- Tasks: Support homeless families in Luton, providing guidance and interventions for independent living.
- Company: Join a not-for-profit organisation dedicated to empowering marginalised communities.
- Benefits: Flexible shifts, competitive pay, training opportunities, and a supportive work environment.
- Why this job: Make a real difference in people's lives while building community and support.
- Qualifications: Experience with complex needs and a passion for helping others.
- Other info: Be part of a mission-driven team focused on recovery and resettlement.
The predicted salary is between 10 - 15 £ per hour.
Location: Luton (Actual location hidden due to the confidentiality of the service)
Salary: £12.60 + 12.07% annual leave accrual paid monthly
Shift Pattern: Flexible role to service needs.
Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.
ABOUT THE ROLE
As a Relief Bank - Housing and Resettlement Worker, you will be based within a women's accommodation based service which supports homeless families in Luton. The service has 7 units of accommodation which supports:
- Expectant mothers
- Mothers with up to two children under the age of 10
- Single women aiming to have guardianship of their children
You will provide person centred support to families to help end the cycle of homelessness, enabling long term sustained living. You will provide basic interventions and guidance around resettlement and independent living, as well as provide personal support around areas such as domestic violence, offending activity, mental health, substance use, parenting skills and safety in the home. The support provided is flexible and individualised so that families can progress in a way that suits them. You will do this through support sessions, projects and activities, signposting and general wellbeing support. You will support in wider areas which can include supporting with custody arrangements, mediation, supervised contact and creating a safe space for families. You may also be expected to support in our other services, one of which is a residential for males, which can include lone working at times.
ABOUT THE SERVICE
Bridge House Luton delivers accommodation-based housing related support to homeless families in Luton. The service has 7 units of accommodation that can comprise of:
- Expectant mothers
- Mothers with up to two children under the age of 10
- Single women aiming to have guardianship of their children
Our service is designed to work with families to gain the valuable skills required to end the cycle of homelessness and enable future independently sustained living. Support is provided in a flexible, individualised approach so that families can progress in a way that suits both parent and child’s needs whilst in a safe and stable environment. Assistance can range from basic interventions and guidance around resettlement and gaining/sustaining independent living to more intense support in areas such as:
- Domestic violence
- Offending / Ex-offending
- Mental health
- Substance use
- Parenting skills – Including Child Protection, custody arrangements, mediation, supervised contact
- Safety in the home / family wellbeing.
ABOUT YOU
We’re looking for someone who has a true passion to support women who face various obstacles in their daily lives, which can affect their family relationships. You will be driven to support them to being the best versions of themselves, able to build trusting relationships in a professional setting and able to provide positive outcomes which are personalised to their needs. You will be creative in your approach to find new ways to bring people together to gain a sense of community and belonging through various events and activities both in house and externally. You will have an understanding and ability to help others overcome their personal barriers, and will be motivated to want to make a difference to people’s lives.
This is a fulfilling role, and is the perfect fit for someone who has a real passion in helping others. You will have:
- The ability to show empathy and compassion to our residents, and different challenges they face
- The ability to motivate, and empower others to achieve their personal goals and overcome barriers
- Some level of IT ability as we record records using our online CRM systems and use Microsoft programs daily
- Previous experience working with people with multiple and complex needs, ideally in mental health
- Previous experience in creating co-produced support plans, key working, and care plans
- An understanding of the housing and social needs of people with multiple and complex needs and be aware of the social marginalisation that can be attached to people who face personal challenges
KEY CRITERIA
What we are looking for:
- IT Proficiency, ability to learn new software programs, basic Microsoft experience is required
- Experience of working with people of complex backgrounds, including in the criminal justice field, mental health, and/or substance misuse or good understanding of the sector
- Understanding of the housing and social needs of people with multiple and complex needs
- Able to influence and negotiate positive outcomes with others
What we would like, but not essential:
- Appropriate qualification: NVQ/Diploma Level 2 in Health & Social Care/Community Justice, or professional equivalent
- Experience of providing housing support and practical assistance within a residential or outreach support role
- Experience creating co-produced support plans and providing appropriate interventions for service users and liaising with other professionals
WHAT WE OFFER
- Training and Development, including access to courses, upskilling and progression plans
- Eligibility to register with Blue Light Discount Card
- Annual Staff Awards
- EDI Ambassador programme
- Be part of an organisation which believes good care and support improves lives.
Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement. SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people’s own homes), probation settings and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
OUR VALUES
- Ambition – Eager to succeed and to accomplish as much as possible for our people
- Empowerment – Giving staff and the people we support the tools, training and information they need to achieve their potential
- Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users and staff
- Inclusivity – Listening to, understanding and including all our stakeholders to ensure we make a difference and get things right
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
For Recruitment related enquiries, please email recruitment@socialinterestgroup.org.uk.
Closing Date: 26th February 2026
Relief Bank - Housing and Resettlement Worker in Luton employer: Homeless Link
Contact Detail:
Homeless Link Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Bank - Housing and Resettlement Worker in Luton
✨Tip Number 1
Network like a pro! Reach out to people in the field of housing and resettlement. Attend local events or join online groups where you can connect with professionals who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by researching common questions related to housing support roles. Think about your past experiences and how they relate to the challenges faced by families in need. We want you to shine!
✨Tip Number 3
Show your passion! When you get the chance to speak with potential employers, let them know why you care about helping women and families facing homelessness. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest opportunities tailored to your skills and interests right there.
We think you need these skills to ace Relief Bank - Housing and Resettlement Worker in Luton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience and skills that match the job description. We want to see how your background aligns with the role of a Relief Bank - Housing and Resettlement Worker.
Show Your Passion: Let your enthusiasm for supporting women and families shine through in your application. We’re looking for someone who genuinely cares about making a difference, so share any relevant experiences that showcase your commitment.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you can find more information about us there!
How to prepare for a job interview at Homeless Link
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Relief Bank - Housing and Resettlement Worker. Familiarise yourself with the specific challenges faced by homeless families and the support services available. This will help you demonstrate your knowledge and passion for the role.
✨Showcase Your Empathy
During the interview, be prepared to share examples of how you've shown empathy and compassion in previous roles. Highlight any experiences where you've supported individuals facing complex challenges, as this aligns perfectly with the values of the organisation.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Think about past experiences where you've had to negotiate positive outcomes or create support plans, and be ready to discuss these in detail.
✨Ask Thoughtful Questions
At the end of the interview, take the opportunity to ask insightful questions about the team dynamics, training opportunities, and the specific challenges the service faces. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
