At a Glance
- Tasks: Lead a dynamic team supporting tenants to maintain their homes and prevent homelessness.
- Company: City of London Corporation, dedicated to high-quality public services.
- Benefits: Flexible working, health and wellbeing support, professional development, and local government pension.
- Other info: Join a diverse workforce committed to innovation and positive change.
- Why this job: Make a real difference in people's lives while championing inclusivity and community support.
- Qualifications: Experience in tenancy support, knowledge of housing legislation, and a compassionate approach.
The predicted salary is between 35000 - 45000 £ per year.
Homelessness Prevention and Rough Sleeping Service
About the City of London
At the heart of the City, the City of London Corporation serves a small but diverse resident population. We combine historic purpose with modern ambition and pride ourselves on delivering high‑quality, innovative public services.
We are seeking an experienced, value-driven Senior Tenancy Support Officer to lead a small dynamic team responding to the City of London’s tenants who require support to maintain their tenancies and remain in their homes. The Tenancy Support Team supports residents across all of our estates both within and outside of the square mile and works closely with the City of London’s Care Leavers.
About the Role
You will be part of our Homelessness Prevention and Rough Sleeping Service, managing and allocating referrals for support needs, managing the day-to-day work of the team whilst maintaining a strong focus on quality, outcomes and strength‑based practice while working at pace. Working alongside colleagues in Rough Sleeping, Homelessness Health and our Pathways Team as well as a wider multidisciplinary service including Social Workers and Strengths‑Based Practitioners, you will work closely with commissioned providers and internal partners to ensure coordinated, safe and effective support for those supported by the City.
Key responsibilities include:
- Assessing referrals, allocating case work to officers and supporting the development of individualised support plans which are time limited to promote independent living and tenancy sustainment.
- Making arrangements for homeless people, and those threatened with homelessness, including the use of temporary accommodation where appropriate.
- Working collaboratively with commissioning and health partners.
- Championing anti‑racist, anti‑oppressive and inclusive practice.
You will report to the Pathways Coordinator and play an active role in developing services and the City of London Corporation’s response to Homelessness and Rough Sleeping.
About You
You will be an experienced Tenancy Support or Housing Officer with knowledge of the Housing Act, the Homelessness Reduction Act, and Universal Credit, as well as experience of supporting vulnerable services users in the community.
You will demonstrate:
- Sound knowledge of Homelessness and Housing legislation, statutory duties and the ability to deliver information, advice and guidance.
- Commitment to strengths‑based and person‑centred practice.
- Confidence working across organisational boundaries.
- A reflective, resilient and compassionate approach to working with vulnerable people.
- Openness to innovation and change.
Your Application
In order to be considered for shortlisting, your cover letter should clearly demonstrate how you meet the experience and criteria set out within the job description and person specification.
What We Offer
We offer a supportive and inclusive working environment, including:
- Average caseload of 25.
- Regular supervision, appraisal and reflective practice.
- An enhanced learning and development offer.
- Employee Health and Wellbeing Hub.
- Flexible and hybrid working arrangements.
- Local Government Pension Scheme.
- Season ticket and bicycle loans.
- Payment of professional fees.
- Active staff diversity networks.
- Employee volunteering scheme.
- Sports & Activities Club and staff discounts.
Our Commitment to Diversity
We are committed to building a workforce that reflects the communities we serve. We welcome applications from candidates of all backgrounds, particularly those from Global Majority communities, LGBTQ+ applicants, disabled people and those with lived experience of social care.
This post is exempt from the Rehabilitation of Offenders Act and as part of the selection process the successful applicant will be required to obtain an Enhanced Disclosure & Barring Service with children’s and adult’s barred list check. The City of London Corporation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation, to ensure that everyone has the opportunity to thrive in the work that we do.
Closing date: 23:59pm on 31 July 2026. Interviews will be held on 12, 13 & 14 August 2026.
Senior Tenancy Support Officer in London employer: Homeless Link
YMCA DownsLink Group is an exceptional employer, dedicated to fostering a supportive and inclusive work environment in the vibrant city of Brighton & Hove. With a strong emphasis on employee growth, we offer ongoing professional development opportunities and a culture that values diversity and collaboration, making it a rewarding place for those passionate about making a difference in the lives of young people.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Tenancy Support Officer in London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Homeless Link.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Homeless Link!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Homeless Link, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Homeless Link or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Senior Tenancy Support Officer in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Homeless Link:Before hitting send, make sure to tailor your application specifically to Homeless Link! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Homeless Link
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
