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- Tasks: Lead a team to provide essential shower services for those in need.
- Company: ShowerBox, a charity dedicated to supporting the homeless with dignity and care.
- Benefits: Flexible part-time hours, hands-on experience, and the chance to make a real difference.
- Why this job: Join a passionate team and help create a welcoming space for vulnerable individuals.
- Qualifications: Strong leadership skills, good communication, and a commitment to inclusivity.
- Other info: Opportunity to grow your skills while making a positive impact in the community.
The predicted salary is between 12 - 16 £ per hour.
We're looking for a friendly, reliable and hands‐on Service Delivery Shift Leader to help coordinate and oversee the smooth running of our Central London project based in Tottenham Court Road, for two Saturdays per month, with the possibility of picking up more Saturday shifts. You'll be responsible for taking the lead on setting up the Saturday service with another Shift Leader, managing the volunteer team, and ensuring a respectful, welcoming experience for all our guests.
Key Responsibilities:
- Lead the setup and close‐down of the shower service
- Coordinate and support volunteers on the day
- Ensure health and safety standards are upheld
- Be the main point of contact for guests and volunteers
- Record and provide service delivery data as required
- Respond to any on‐site issues with calm and care
Requirements:
- Organised and dependable, with good communication skills
- Experience leading a team of approx 20 volunteers each week
- Physically able to assist with setup (lifting, connecting gas/water/power – training provided)
- Experience of safeguarding processes and conflict management
- Alignment with ShowerBox's values of dignity, respect, and inclusivity
- Experience supporting vulnerable adults e.g due to mental health, substance use, homelessness etc
Preferable experience:
- Full UK driving license preferred
- Certified First Aider
About ShowerBox: ShowerBox provides free mobile shower services for people experiencing homelessness and hygiene poverty – offering dignity, care, and a safe space for anyone who needs it. Our Central London project is our busiest – over 300 guests visit each Saturday and around 70‐90 guests have showers. We couldn't do it without our amazing team of 20+ volunteers each week.
Please send your CV and cover letter demonstrating your relevant experience and suitability for the role to sarahlamptey@showerbox.org with 'Service Delivery Shift Leader Application' in the subject line.
Closing Date: 18th February 2026
Part-time Service Delivery Shift Leader for ShowerBox in London employer: Homeless Link
Contact Detail:
Homeless Link Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-time Service Delivery Shift Leader for ShowerBox in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ShowerBox and its values. Understanding their mission will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your leadership skills! Since you'll be managing a team of volunteers, think of examples from your past experiences where you've successfully led a group. Be ready to share these stories during your chat.
✨Tip Number 3
Show your passion for helping others! When you talk about your experience supporting vulnerable adults, let your enthusiasm shine through. This role is all about dignity and respect, so make sure they see your commitment to those values.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Part-time Service Delivery Shift Leader for ShowerBox in London
Some tips for your application 🫡
Show Your Passion: When writing your cover letter, let your enthusiasm for the role shine through! We want to see how much you care about supporting vulnerable adults and making a difference in their lives.
Tailor Your CV: Make sure your CV highlights relevant experience, especially any leadership roles or volunteer work. We’re looking for organised and dependable candidates, so showcase those skills clearly!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’re a great fit for the Service Delivery Shift Leader role.
Follow Application Instructions: Don’t forget to send your CV and cover letter to the specified email with the correct subject line. We love it when applicants pay attention to details, so this is your chance to impress us right from the start!
How to prepare for a job interview at Homeless Link
✨Know the Mission
Before your interview, take some time to understand ShowerBox's mission and values. Familiarise yourself with their commitment to dignity, respect, and inclusivity. This will not only help you align your answers but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience leading teams, especially in volunteer settings. Think of specific examples where you've successfully managed a group, resolved conflicts, or ensured a positive environment. Highlighting these experiences will demonstrate your capability as a Service Delivery Shift Leader.
✨Prepare for Scenario Questions
Expect questions about how you'd handle on-site issues or support vulnerable guests. Practise responses to potential scenarios, such as managing a conflict among volunteers or ensuring health and safety standards are met. This will show your problem-solving skills and calmness under pressure.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the position is the right fit for you.
