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- Tasks: Lead a night team to deliver high-quality, trauma-informed services to residents and staff.
- Company: Compassionate organisation focused on recovery and sustainable independence.
- Benefits: Competitive salary, supportive work culture, and opportunities for personal development.
- Why this job: Make a real difference in people's lives during the quieter hours of the night.
- Qualifications: Experience in person-centred support and strong communication skills.
- Other info: Dynamic role with a focus on teamwork and community impact.
The predicted salary is between 20400 - 40800 £ per year.
Lead a night team in a service delivering high quality, trauma informed services to residents, participants, and staff. You will ensure the service runs smoothly, safely, and that night support staff are well supported. You will line manage frontline care and support staff, including night concierge services, within a service that supports people who have experienced homelessness, substance use, mental health, and/or offending backgrounds. We work collaboratively with commissioners, partners, and communities to provide psychologically informed environments (PIE) that support recovery, reablement and sustainable independence. We are looking for a Night Supervisor who is driven to provide high quality, effective and person centred support to staff, colleagues, residents and participants. This role will support Service Managers to ensure high standards of service quality, performance, and improvement are delivered on the night rota by encouraging productivity and engagement of night staff.
Key Responsibilities
- Support the delivery of high quality, trauma informed night services, ensuring services run smoothly, safely, and in line with organisational standards.
- Line manage and support frontline night staff, including night concierge services, fostering a supportive leadership culture focused on staff wellbeing, learning, and development.
- Work closely with Service Managers to maintain high standards of service quality, performance, and continuous improvement.
- Encourage productivity, engagement, and wellbeing of night staff through regular check-ins, service visits, spot checks, and ongoing team meetings and training to support staff development.
- Provide high quality, person centred support to staff, residents, and participants, including working effectively with people with multiple and complex needs and diverse communities.
- Demonstrate strong teamwork and communication skills, ensuring effective and timely handovers between day and night teams to support seamless service delivery.
- Lead, motivate, and manage teams effectively, with or without prior formal people management experience.
About You
We’re looking for someone who understands the importance of compassion, routine and safety especially at night and who’s ready to make a difference in a calm, consistent way. Whether you’ve worked in supported housing before or bring transferable skills from another role, what matters most is if you’re dependable, care about people and want to make a difference during quieter hours. Furthermore we look for:
- Understanding and/or experience to provide high quality, person centred support.
- Ability to work independently and taking responsibility for the night service.
- You will require excellent communication skills with residents, colleagues and external partners to build positive and respectful relationships.
- Understanding the importance of diversity, equity and inclusion in everything you do.
- You have the ability to stay calm and supportive in a fast paced and constantly changing environment.
- Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs.
- Ability to take a compassionate, non judgemental approach when helping others.
- You share our values of Ambition, Empowerment, Inclusivity, and Transparency in your everyday work.
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
Location: Royal Borough of Kensington and Chelsea (RBKC), the service is a short walk from Ladbroke Grove (Circle and Hammersmith) station. This service does not have step free access.
Salary: £34,000
Shift Pattern: 37.5 hours per week, Monday to Sunday, 4 days on, 3 days off. This is a night shift role on a rolling rota, which includes weekends.
Night Supervisor in London employer: Homeless Link
Contact Detail:
Homeless Link Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the Night Supervisor role. Think about how you would handle specific situations, especially those involving trauma-informed care and team management.
✨Tip Number 3
Show your passion for the role! When you get the chance to chat with potential employers, share your experiences and why you care about providing high-quality support to residents and staff alike.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Night Supervisor in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting others shine through. We want to see how much you care about making a difference in the lives of residents and staff, especially during those quieter night hours.
Tailor Your Experience: Make sure to highlight any relevant experience you have, whether it's in supported housing or transferable skills from other roles. We’re looking for someone who understands the importance of compassion and safety, so connect your past experiences to the role.
Be Person-Centred: In your application, emphasise your ability to provide high-quality, person-centred support. Share examples of how you've worked with diverse communities or individuals with complex needs, as this aligns with our values at StudySmarter.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Night Supervisor role. We can’t wait to hear from you!
How to prepare for a job interview at Homeless Link
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Night Supervisor. Familiarise yourself with trauma-informed care and how it applies to supporting residents with complex needs. This will help you articulate how your experience aligns with the job.
✨Showcase Your Leadership Skills
Be prepared to discuss your approach to managing and supporting frontline staff. Think of examples where you've fostered a supportive environment or improved team productivity. Highlighting your leadership style will demonstrate your capability to motivate and engage night staff effectively.
✨Emphasise Communication and Teamwork
Effective communication is key in this role. Share specific instances where you've successfully collaborated with colleagues or external partners. Discuss how you ensure seamless handovers between teams, as this is crucial for maintaining service quality during night shifts.
✨Demonstrate Your Compassionate Approach
Since the role involves working with vulnerable individuals, be ready to talk about your compassionate, non-judgemental approach. Share stories that illustrate your ability to stay calm and supportive in challenging situations, showing that you truly care about making a difference.
