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- Tasks: Support customers in maximising their use of In-Form systems to drive impact.
- Company: Join the UK's leading client relationship solution provider focused on social change.
- Benefits: Competitive salary, flexible working, and opportunities for personal growth.
- Other info: Diverse and inclusive workplace welcoming applicants from all backgrounds.
- Why this job: Make a real difference in the homelessness sector while developing your career.
- Qualifications: 2+ years in customer success or account management with a passion for social impact.
The predicted salary is between 30000 - 40000 £ per year.
In-Form is the UK’s leading client relationship and service management solution. Developed by Homeless Link on the Salesforce platform, In-Form gives our customers access to the information they need to support the people they work with. Currently, we have over 350+ customers, each with their own bespoke In-Form system. Many of these are in the housing and homelessness sector in England, but an increasing number are in other sectors across the UK.
The post of In-Form Customer Success Manager is a key role in the growing customer success team which represents an investment in how we engage and support In-Form customers. We are looking for a CSM to further improve our high levels of customer adoption, satisfaction and retention. This exciting role is a chance to help the homelessness sector make the most effective use of their In-Form systems to achieve our shared vision to end homelessness in this country.
The successful candidate will typically have a minimum of 2 years working in a dedicated customer success or account management role, with a track record of driving product adoption, increasing customer satisfaction and managing commercial renewals. A genuine interest in making a tangible difference through the use of technology in the nonprofit and homelessness sectors is also essential.
We are actively seeking to increase diversity within our organisation and would greatly welcome applications from people with lived experience of homelessness, from a black or minority ethnic background and/or with a disability.
In-Form Customer Success Manager in London employer: Homeless Link
Contact Detail:
Homeless Link Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In-Form Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching In-Form and its impact on the homelessness sector. Show us that you’re not just interested in the role, but also passionate about making a difference.
✨Tip Number 3
Practice your pitch! Be ready to explain how your past experiences align with the Customer Success Manager role. We want to hear how you’ve driven product adoption and customer satisfaction before.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining our team.
We think you need these skills to ace In-Form Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the In-Form Customer Success Manager role. Highlight your experience in customer success or account management, and show us how you've driven product adoption and satisfaction in previous roles.
Show Your Passion: We want to see your genuine interest in making a difference in the homelessness sector. Share any relevant experiences or motivations that connect you to our mission, and let us know why this role excites you!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts logically so we can easily see your qualifications and enthusiasm for the position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at In-Form.
How to prepare for a job interview at Homeless Link
✨Know Your Stuff
Familiarise yourself with In-Form and its impact on the homelessness sector. Understand how it helps customers manage their relationships and services. This knowledge will show your genuine interest and commitment to making a difference.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your success in customer success or account management. Focus on instances where you drove product adoption, increased satisfaction, or managed renewals effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s goals, challenges, and customer engagement strategies. This not only shows your enthusiasm but also helps you gauge if the role aligns with your values and aspirations.
✨Emphasise Diversity and Inclusion
If applicable, share your personal experiences or perspectives related to diversity, especially in the context of homelessness. This can resonate well with the company's commitment to increasing diversity and may set you apart as a candidate.