At a Glance
- Tasks: Be the friendly face of our community, providing support and ensuring a safe environment.
- Company: Join YMCA St Paul’s Group, a leader in transforming lives and empowering communities.
- Benefits: Enjoy free gym access, discounts, flexible working, and career development opportunities.
- Other info: Be part of a diverse team committed to creating a supportive community.
- Why this job: Make a real impact in people's lives while building a meaningful career.
- Qualifications: Passion for helping others and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
As part of our Housing and Support team, you’ll be a key point of contact for residents, visitors, and partners. You’ll play a crucial role in delivering a safe, welcoming, and well‑run environment while making a meaningful difference in people’s daily lives. This is more than a front‑facing role—it’s an opportunity to be at the heart of a vibrant, supportive community. No two days are the same. From welcoming new residents to ensuring the building runs smoothly and safely, you’ll be central to creating a positive experience for everyone who walks through our doors.
What You’ll Be Doing
- Deliver Outstanding Customer Service: Be the friendly face of YMCA St Paul’s Group, providing a warm welcome and expert support to residents, visitors, and their networks. Your approach will shape positive experiences every day.
- Enjoy a Varied and Engaging Role: From reception duties and managing calls to coordinating repairs and processing payments—your work will be dynamic, hands‑on, and rewarding.
- Promote Safety and Wellbeing: Take on key responsibilities as a first aider and fire marshal, carrying out regular checks and helping maintain a safe and secure environment for all.
- Support Residents with Care and Empathy: Help residents feel heard and supported—whether welcoming new arrivals, responding to concerns, or addressing anti‑social behaviour sensitively and professionally.
- Be Part of a Strong Team: Work alongside passionate and experienced housing professionals who are committed to making a difference. Your contribution will truly matter.
Why Join Us?
At YMCA St Paul’s Group, you’re not just taking a job—you’re building a career with purpose. We are proud to champion diversity, inclusion, and authenticity. Your voice matters here, and you’ll have opportunities to shape our culture through Employee Resource Groups and ongoing initiatives. We’ll invest in your growth, supporting you with training, qualifications, and clear development pathways so you can reach your full potential.
What We Offer:
- Free gym access across our sites
- Retail and supermarket discounts
- Access to wellbeing and counselling services
- Flexible working locations across outer London
- Career development programmes and progression opportunities
- Family‑friendly policies, including enhanced maternity pay
- Life assurance (for permanent roles)
About Us:
At YMCA St Paul’s Group, we do more than provide services—we transform lives. For over 150 years, we’ve been empowering young people and strengthening communities across London. Through life‑changing youth work, inclusive health and wellbeing services, and safe supported accommodation, we help individuals build brighter, more independent futures. Our mission is simple but powerful: to create places where young people can thrive and communities can flourish—mind, body, and spirit.
Be Part of Something Meaningful: If you're passionate about people, thrive in a varied role, and want to make a genuine impact in your community, we’d love to hear from you. Join us—and help create a place where everyone can belong, grow, and succeed.
Application deadline: Tuesday 30th June 2026
Housing & Support Officer in London employer: Homeless Link
At YMCA St Paul’s Group, we pride ourselves on being an exceptional employer dedicated to fostering a vibrant and supportive community. Our commitment to employee growth is evident through comprehensive training programmes and clear career development pathways, ensuring that every team member can thrive in their role. With a strong focus on wellbeing, flexible working options, and a culture that champions diversity and inclusion, joining us means becoming part of a meaningful mission to transform lives across London.
StudySmarter Expert Advice🤫
We think this is how you could land Housing & Support Officer in London
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Homeless Link.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Homeless Link.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Homeless Link.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Homeless Link. Apply directly through us to stand out!
We think you need these skills to ace Housing & Support Officer in London
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Homeless Link. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Housing & Support Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Homeless Link
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Homeless Link. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
