At a Glance
- Tasks: Support and design Salesforce systems to help end homelessness.
- Company: Join a leading charity dedicated to improving homelessness services in England.
- Benefits: Competitive salary, diverse team, and opportunities for career growth.
- Other info: We value diversity and encourage applications from all backgrounds.
- Why this job: Make a real difference while expanding your Salesforce skills in a supportive environment.
- Qualifications: Salesforce ADM201 certification and experience with CRM systems required.
The predicted salary is between 30000 - 40000 £ per year.
Opportunities for In-Form Consultants and Lead Consultants. Homeless Link is the national membership charity for frontline homelessness agencies and the wider housing with health, care and support sector in England. With over 750 members, we work to improve services and campaign for policy change that will help end homelessness and ensure that everyone has a place to call home and the support they need to keep it.
In-Form is the UK’s leading client relationship and service management solution. Developed by Homeless Link on the Salesforce platform, In-Form gives our customers access to the information they need to support the people they work with. Currently we have over 300 customers, each with their own bespoke In-Form system. Many of these are in the housing and homelessness sector in England, but an increasing number are in other sectors across the UK.
The In-Form Team currently has around 46 members of staff across our core business areas of Business Development, Product, Support, Delivery, Customer Success and our Salesforce Consultancy. The broad range of work and customer organisations, combined with working in a team of Salesforce professionals, means that we can offer you excellent opportunities for expanding and consolidating your Salesforce knowledge and skills in order to develop your career.
We currently have opportunities for an In-Form Consultant and a Lead Consultant.
- Consultant Role: The In-Form Consultant will have Salesforce ADM201 certification and at least 1 year’s experience of administering and designing Salesforce CRM systems. They will provide T1 and T2 technical support to customers and assist on building new In-Form systems and supporting other technical projects.
- Lead Consultant Role: The In-Form Lead Consultant will have Salesforce ADM201 certification plus one other Salesforce certification, and at least one year’s experience of administering and designing Salesforce CRM systems. They will work with customers to analyse their information needs and design and configure new In-Form systems as well as providing T2 technical support to existing customers.
We are actively seeking to increase diversity within our organisation and would greatly welcome applications from people with lived experience of homelessness, from a black or minority ethnic background and/or with a disability.
Closing date: 12 noon Friday 31st July 2026.
In-Form Consultants & Lead Consultants employer: Homeless Link
YMCA DownsLink Group is an exceptional employer, dedicated to fostering a supportive and inclusive work environment in the vibrant city of Brighton & Hove. With a strong emphasis on employee growth, we offer ongoing professional development opportunities and a culture that values diversity and collaboration, making it a rewarding place for those passionate about making a difference in the lives of young people.
