At a Glance
- Tasks: Be the friendly face for residents, managing enquiries and ensuring a supportive environment.
- Company: Join YMCA St Paul’s Group, a community-focused charity making a real difference.
- Benefits: Enjoy free gym access, discounts, flexible working, and ongoing career development.
- Other info: Be part of a diverse team dedicated to creating stronger communities.
- Why this job: Make a positive impact every day while supporting others in a dynamic role.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25185 - 28000 £ per year.
As a Housing And Support Assistant you will be a key point of contact for residents and visitors, playing an essential role in creating a welcoming, safe, and supportive environment. Whether you’re offering advice, managing enquiries, or ensuring the building runs smoothly, your work will make a real difference every day. This is a unique opportunity to join our Housing and Support team in a role where no two days are the same. You’ll be the friendly face of YMCA St Paul’s Group—supporting residents, welcoming new members, and helping to maintain a positive and respectful community.
What You’ll Be Doing
- Deliver Exceptional Customer Service: Provide a warm, professional and consistent experience for residents, visitors, and their support networks—making every interaction count.
- Thrive in a Varied, Hands-On Role: From handling calls, managing reception, coordinating repairs, and processing payments, to supporting day-to-day operations—this role keeps you engaged and motivated.
- Champion Safety and Wellbeing: Take on important responsibilities as a first aider and fire marshal, carrying out safety checks and ensuring a secure environment for all.
- Support with Empathy and Understanding: Welcome new residents, respond to concerns, manage complaints, and sensitively address issues like anti-social behaviour—always with professionalism and compassion.
- Be Part of a Supportive Team: Work alongside experienced housing professionals who are passionate about making a difference. Your contribution will be valued, and your impact will be visible.
Why Join YMCA St Paul’s Group?
We believe in investing in our people. Here, you’ll find a supportive environment where your voice matters and your development is encouraged. We are committed to diversity and inclusion, and we celebrate individuality—encouraging you to bring your authentic self to work. You’ll also have opportunities to contribute to positive change through our Employee Resource Groups.
Grow With Us: We’re dedicated to helping you succeed. Through training, qualifications, and hands‑on experience, you’ll gain the skills and confidence to develop your career and reach your full potential.
What We Offer:
- Free gym access across our sites
- Discounts at major retailers and supermarkets
- Free wellbeing and counselling services
- Flexible working locations across outer London
- Ongoing career development and progression opportunities
- Family-friendly policies, including enhanced maternity pay
- Life assurance
About Us: YMCA St Paul’s Group is more than a charity—we’re a community dedicated to changing lives. For over 150 years, we’ve supported young people and communities across London through life-changing youth work, vital community services, wellbeing centres, and safe supported accommodation for those at risk of homelessness. Our mission is to create places where people can truly thrive—building stronger futures in mind, body, and spirit.
Make an Impact Every Day: If you’re passionate about delivering great service, supporting others, and want a role where you can truly make a difference—this could be the perfect opportunity for you. Apply today and help us create stronger communities and brighter futures.
Application deadline: Tuesday 30th June 2026
Housing & Support Assistant employer: Homeless Link
YMCA St Paul’s Group is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where every voice is valued. With opportunities for career growth through training and hands-on experience, employees can thrive in a dynamic environment while making a meaningful impact on the community. Located in outer London, the organisation provides unique benefits such as free gym access, flexible working locations, and family-friendly policies, ensuring a balanced and fulfilling work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Housing & Support Assistant
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Homeless Link.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Homeless Link.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Homeless Link.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Homeless Link. Apply directly through us to stand out!
We think you need these skills to ace Housing & Support Assistant
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Homeless Link. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Housing & Support Assistant, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Homeless Link
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Homeless Link. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
