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- Tasks: Lead services to support individuals experiencing rough sleeping and develop innovative solutions.
- Company: Join The Connection at St Martin's, dedicated to ending rough sleeping in London.
- Benefits: Enjoy 30 days holiday, hybrid working, training budgets, and a supportive work environment.
- Why this job: Make a real impact in the community while working in a diverse and inclusive setting.
- Qualifications: Experience in service delivery for complex needs and trauma-informed care is essential.
- Other info: We welcome applications from all backgrounds, especially those with lived experience of homelessness.
The predicted salary is between 44000 - 58000 £ per year.
About The Connection at St Martin’s
We believe that no one should have to sleep rough, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.
London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.
No candidate will meet every single desired qualification. If your experience looks a little different from what we\’ve identified and you think you can bring value to the role, we\’d love to learn more about you! We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.
About the Role
The Head of Rough Sleeping Services will lead our services in our centre based at 12 Adelaide Street. The core purpose of these services is to minimise the harm associated with rough sleeping and support people into treatment and accommodation options. This will include Centre Services, our Community, Street Engagement and case work teams. You will also lead the delivery of any short-term emergency accommodation including SWEP and hotel provision.
This opportunity comes at a particularly exciting time as the Connection looks to ambitiously develop our work at Adelaide Street into a hub of harm reduction and health inclusion for people rough sleeping in Westminster. As the Head of Rough Sleeping Services, you will lead the exciting strategic and operational work to deliver this, and have the chance to be part of a centre that aims to be a nationally recognised example of innovative practice.
The role requires someone with a strong track record in service delivery with people who have complex needs. They must have experience of trauma informed care and similar associated practice. Alongside ensuring high quality service delivery, they must have experience of developing new approaches, building relationships with statutory services and working with fundraising specialists to secure resources. The Head of Rough Sleeping Services will be a well organised and focused manager who uses coaching techniques to develop their team. Finally, they must be a positive role model with the personal credibility to build confidence in the charity both internally and externally.
Salary: £51,939
Closing Date: 10/08/25
First Interview Dates: 18/08/25-19/08/25
Second Interview Dates: 21/08/25-22/08/25
Our Benefits
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30 days holiday plus bank holidays
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Generous training budget, plus an annual personal training budget
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Enhanced Sick Pay Policy
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Enhanced family friendly policies
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Day off for moving house
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Hybrid working (depending on role requirements)
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Pension – 5% Employer, 3% Employee
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Cycle to Work Scheme
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Season Ticket Loan
We are a London Living Wage employer
#J-18808-Ljbffr
Head of Rough Sleeping Services employer: Homeless Link
Contact Detail:
Homeless Link Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Rough Sleeping Services
✨Tip Number 1
Familiarise yourself with the current issues surrounding rough sleeping in London. Understanding the local landscape and the specific challenges faced by those experiencing homelessness will help you demonstrate your commitment and insight during interviews.
✨Tip Number 2
Network with professionals in the sector, especially those involved in homelessness services. Attend relevant events or workshops to connect with others who share your passion for this cause, as personal connections can often lead to job opportunities.
✨Tip Number 3
Showcase your leadership skills by discussing any previous experience where you've successfully managed teams or projects. Highlighting your ability to inspire and develop others will be crucial for a role that requires strong managerial capabilities.
✨Tip Number 4
Prepare to discuss innovative approaches you've implemented in past roles. The Connection is looking for someone who can bring fresh ideas to their services, so be ready to share examples of how you've creatively solved problems in service delivery.
We think you need these skills to ace Head of Rough Sleeping Services
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Head of Rough Sleeping Services position. Tailor your application to highlight relevant experiences that align with the role.
Showcase Relevant Experience: Emphasise your experience in service delivery, particularly with individuals who have complex needs. Include specific examples of trauma-informed care and innovative practices you have implemented in previous roles.
Highlight Leadership Skills: As a managerial position, it's crucial to demonstrate your leadership abilities. Discuss your experience in coaching and developing teams, as well as your approach to building relationships with stakeholders and securing resources.
Personal Statement: Craft a compelling personal statement that reflects your passion for supporting those experiencing homelessness. Share any lived experiences or insights that can add value to your application and resonate with the organisation's mission.
How to prepare for a job interview at Homeless Link
✨Understand the Organisation's Mission
Before your interview, make sure you fully grasp The Connection at St Martin's mission to support those experiencing homelessness. Familiarise yourself with their values and how they aim to create a city where no one sleeps rough. This will help you align your answers with their goals.
✨Showcase Your Experience with Complex Needs
Highlight your experience working with individuals who have complex needs, particularly in service delivery. Be prepared to discuss specific examples of how you've successfully supported vulnerable populations and implemented trauma-informed care in your previous roles.
✨Demonstrate Leadership Skills
As the Head of Rough Sleeping Services, you'll need strong leadership abilities. Share examples of how you've managed teams effectively, used coaching techniques to develop staff, and built positive relationships within your organisation and with external partners.
✨Prepare for Strategic Discussions
Expect questions about your vision for developing new approaches to rough sleeping services. Think about innovative practices you've implemented in the past and be ready to discuss how you would lead the strategic and operational work at Adelaide Street.
