At a Glance
- Tasks: Lead and manage supported housing services, ensuring high-quality support for vulnerable adults.
- Company: Join Alongside, a charity dedicated to helping those facing social exclusion.
- Benefits: Enjoy 27 days annual leave, a competitive pension, and discounts at our charity shops.
- Other info: We value diversity and welcome applications from all backgrounds.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in staff management and working with vulnerable adults is essential.
The predicted salary is between 34505 - 34505 £ per year.
Salary: £34,505 per year
Hours: 37.5 hours per week
Contract type: Permanent
Location: Exeter
Additional information: Participation in an on-call out-of-hours rota. Valid driver's licence and access to your own vehicle (business insurance will be required for work-related travel).
About Alongside
Alongside is the new name for Julian House. We work with people experiencing social exclusion across the South and West of England, providing outreach, accommodation and support. Our clients may be sleeping rough, fleeing abuse, rebuilding after trauma, leaving prison, recovering from addiction, or trying to settle safely in a new community. Whatever their starting point, we work alongside people to help build safety, stability and independence.
About the Role
We’re looking for a passionate and dynamic leader to oversee our supported accommodation services across Devon, ensuring the delivery of consistently high quality, safe and person-centred accommodation. The role will take responsibility for several discrete projects, including 23 units for medium support need clients. You will be responsible for at least 4 members of staff, ensuring the safe running of these 23 units across 10 properties located in Exeter.
In this role, you'll take the lead in delivering high-quality, person-centred support. From maintaining health & safety standards to working closely with referral agencies and maximising occupancy, you'll be at the heart of creating a stable and supportive environment for those who need it most.
What you'll be doing
- Provide leadership, develop and maintain vision, planning and direction that meet statutory and organisational quality standards while prioritising the needs of our service users.
- Lead the team to provide a trauma-informed approach to those in Alongside supported accommodation, empowering them to identify and develop strengths and realise personal goals.
- Take responsibility for the day-to-day management of any relevant buildings, including maintenance and safety issues, ensuring that regular inspections are completed and records maintained.
- Establish effective productive relationships with key stakeholders across Devon.
- Managing and monitoring KPI’s to reflect accurate and effective Support Plans and Risk Assessments.
Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to undertake other duties that are broadly in line with the responsibilities of the role.
What we're looking for
- Experience of staff management, including knowledge of recruitment, induction, supervision, appraisal, training, discipline and grievance issues and the ability to lead and motivate a team.
- Experience working with vulnerable adults and/or people with complex needs and challenging behaviours.
- Assessment, planning and caseload management of complex needs clients.
- Full driving licence and access to own car for work purposes.
There are many great reasons to join our team!
- Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan.
- 27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing to 30 days after four years' continuous service.
- 30% staff discount at our charity shops.
- A generous and competitive pension scheme.
- Great opportunities for career development and free monthly training sessions from experienced facilitators.
- Blue Light Card eligibility, offering discounts on thousands of brands.
- A supportive culture where staff feedback is valued and regular supervisions are encouraged.
- Reflective Practice sessions facilitated by external professionals.
Our Ethos
As an Equal Opportunities employer, we have an Equality and Diversity Action Plan demonstrating our commitment to creating an inclusive culture. We welcome applications from people of all backgrounds and cultures, particularly those currently underrepresented within our workforce. We also encourage applications from people with lived experience.
We are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter. If you require any reasonable adjustments or additional support during the recruitment process, please let us know. We welcome applications in all formats.
DBS Checks
This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. A criminal conviction will not necessarily prevent employment; each disclosure will be considered fairly and in line with our Data Protection Policy.
Get in touch
If you have any questions about this role, please contact the Recruitment Team at recruitment@alongsidecharity.org.uk. We look forward to hearing from you!
Please note: We reserve the right to close this vacancy once a suitable candidate has been identified.
Service Manager (Supported Housing) in Exeter employer: Homeless Link
YMCA DownsLink Group is an exceptional employer, dedicated to fostering a supportive and inclusive work environment in the vibrant city of Brighton & Hove. With a strong emphasis on employee growth, we offer ongoing professional development opportunities and a culture that values diversity and collaboration, making it a rewarding place for those passionate about making a difference in the lives of young people.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager (Supported Housing) in Exeter
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Homeless Link.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Homeless Link!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Homeless Link, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Homeless Link or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Service Manager (Supported Housing) in Exeter
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Homeless Link:Before hitting send, make sure to tailor your application specifically to Homeless Link! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Homeless Link
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
