Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to support residents reintegrating into the community post-prison.
- Company: Join a not-for-profit organisation dedicated to transforming lives and creating safer communities.
- Benefits: Enjoy 25 days annual leave, pension contributions, and access to mental health support.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Passion for community service and knowledge of the Criminal Justice System required.
- Other info: Flexible working hours and opportunities for professional development await you.
The predicted salary is between 29000 - 37000 £ per year.
Location: Bermondsey, near Surrey Quays station. This location has step free and lift access.
Salary: £33,200
Shift Pattern: 37.5 hours per week Monday to Friday working between 08:00 - 16:00, 09:00 - 17:00 and 14:00 - 22:00. You may be required to work flexibly around these hours due to service and resident requirements, including evening work and taking part in the out of hours on call rota for managers.
Applications close: 21 January 2026
About the Role
We are seeking a Deputy Service Manager to join our new service which is opening based in Bermondsey, an Independent Approved Premises (IAP) commissioned by Criminal Justice Services (CJS). The service works with residents who have recently been released from prison and helps them to reintegrate into the community, and restart their journey to independence. The team will identify resident needs alongside any licensing restrictions, and will create tailored, person centred support plans including housing support, activities, and personal journey outcomes to help them to reintegrate. The team work in a multi disciplinary approach, working alongside probation services, job centres, mental health teams, and other community partners, with a focus on risk management and public protection.
As a Deputy Service Manager, you will lead the team by providing line management and leadership support to enable and empower the team to deliver high quality support to our residents. You will support the Service Manager in driving service outcomes in line with our contractual requirements, ensuring quality, consistency, within a trauma informed setting.
Key Responsibilities Include:
- Line management and leadership, offering guidance and support throughout the employee lifecycle.
- Support the Service Manager in leading the day to day operational delivery of the service.
- Risk Management ownership, ensuring processes and policies are followed.
- Property and housing management, ensuring accommodation standards, timely maintenance and reporting.
- Striving to ensure excellence and quality in our service delivery.
About You
We are seeking someone with a genuine passion for making a difference and helping to create safer communities for everyone. You will be a keen leader, with the ability to motivate and empower a team to drive excellence as individuals and as a team. You will be knowledgeable of the Criminal Justice System and able to provide advice and guidance to the team to deliver outcomes within a residential setting. We are looking for someone who can build rapport, trust, and a psychologically informed environment for residents, staff, and relevant stakeholders.
- Ability to provide high quality support and line management to staff.
- Ability to motivate and empower a team to achieve KPI's.
- Ability to support the Service Manager and help manage staff with daily tasks, caseloads and overall day to day running of the service.
- Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries.
- Ability to promote the service externally to enhance reputation in the area and with partner organisations.
- Ability to work flexibly to meet the demands and needs of the service.
- IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software.
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency.
We are interviewing on an ongoing basis so this job role may close early. We advise applying as soon as possible for your application to be taken into consideration at the early stages. As a note, Interviews are scheduled for second week of January 2026.
What we Offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service.
- Employer Pension Contribution.
- Eligibility to register with Blue Light Discount Card.
- Access to discounted tickets for music events, shows, sports and more.
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work.
- Training and Development, including access to courses, upskilling, and progression plans.
- Employee Assistance Programme, including counselling.
- Life Assurance Scheme.
- Cycle-to-work scheme.
- Annual Staff Awards.
- EDI Ambassador programme.
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds.
Deputy Service Manager employer: Homeless Link
Contact Detail:
Homeless Link Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Service Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your experience aligns with their mission, especially in supporting residents and creating safer communities.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your leadership skills and experience in the Criminal Justice System.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. And remember, apply through our website for the best chance at landing that Deputy Service Manager position!
We think you need these skills to ace Deputy Service Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Deputy Service Manager role. We want to see your passion for making a difference and how you can contribute to our mission.
Showcase Your Leadership Skills: As a Deputy Service Manager, you'll be leading a team, so don’t forget to emphasise your leadership experience. Share examples of how you've motivated and empowered others in previous roles – we love to see that!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm.
Apply Early!: We’re interviewing on an ongoing basis, so don’t wait until the last minute! Apply through our website as soon as possible to ensure your application gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Homeless Link
✨Know Your Stuff
Make sure you brush up on your knowledge of the Criminal Justice System and the specific needs of residents transitioning back into the community. This will show that you're genuinely interested in the role and understand the challenges faced by the individuals you'll be supporting.
✨Showcase Your Leadership Skills
As a Deputy Service Manager, you'll need to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you empowered others and drove results. Be ready to discuss your approach to line management and how you handle challenges.
✨Demonstrate Flexibility
The job requires flexibility in working hours and responsibilities. Be prepared to discuss your availability and willingness to adapt to the needs of the service. Share any previous experiences where you had to adjust your schedule or approach to meet demands.
✨Build Rapport
Since building trust with residents and stakeholders is key, think about how you can demonstrate your interpersonal skills during the interview. Prepare to share stories that highlight your ability to connect with diverse groups and create a psychologically informed environment.
