Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support residents with complex needs and create a safe, welcoming environment.
- Company: Join a compassionate not-for-profit organisation making a real difference.
- Benefits: 25 days annual leave, pension contributions, and access to mental health support.
- Why this job: Make a positive impact on people's lives while developing your skills.
- Qualifications: Compassionate individuals with excellent communication skills and a desire to help others.
- Other info: Dynamic team environment with opportunities for training and career progression.
The predicted salary is between 18900 - 21600 £ per year.
We are seeking a compassionate and dedicated Concierge to join our team based in RBKC to support residents with multiple and complex needs, including mental health, substance use, homelessness, and/or offending backgrounds. You’ll help create a safe, welcoming and well-run environment, offering reassurance and practical support to residents when they need it most. This role contributes to keeping our building, residents and service secure and responsive. You’ll conduct regular safety checks, monitor access, respond to emergencies, support residents with queries, keep records, and hand over to the team. You’ll also help maintain a clean and safe environment.
Location: Royal Borough of Kensington and Chelsea (RBKC). The service is a short walk from Ladbroke Grove (Circle and Hammersmith) station. This service does not have step-free access.
Salary: £27,000
Shift Pattern: 37.5 hours per week, Monday to Friday on a rota between 13:00 – 21:00. You may be required to work outside these hours depending on service and resident requirements, including weekends and bank holidays.
Responsibilities
- Ensure buildings are safe by monitoring, completing welfare checks and responding effectively and appropriately to emergencies.
- Maintain professionalism and kindness with residents and visitors, attend to calls, manage deliveries and ensure clear communication with the team in line with policies and procedures.
- Provide a daily report on resident activity, AINMs, safeguarding and concerns for handovers.
- Work with the wider team to ensure urgent issues are identified and followed through.
- Remain alert and monitor CCTV throughout the shift.
- Adapt to service needs to support risk assessments, safeguarding checks, and service standards.
- Support residents to build confidence and independence, contributing to a psychologically informed space where everyone is treated with respect and dignity.
- Notice when someone might be struggling with their physical or mental health, and take prompt action to prevent escalation.
- Help keep the environment clean and welcoming, from tidying communal spaces to reporting repairs and completing admin tasks accurately and sensitively.
- Be a valued and reliable member of the team, completing handovers for colleagues for a seamless service.
- Other duties include maintaining cleanliness, removing rubbish, reporting repairs, ordering supplies, and general tasks.
About You
We’re looking for someone who understands the importance of compassion, routine and safety and who is ready to make a difference in a calm, consistent way. Whether you’ve worked in supported housing before or bring transferable skills from another role, what matters most is that you’re dependable, care about people, and want to make a difference during quieter hours. We also look for:
- Understanding and/or experience to provide high quality, person-centred support
- Ability to work independently and take responsibility for the service
- Excellent communication skills with residents, colleagues and external partners to build positive and respectful relationships
- Understanding the importance of diversity, equity and inclusion in everything you do
- Ability to stay calm and supportive in a fast-paced and constantly changing environment
- Ability to take a compassionate, non-judgemental approach when helping others
- Share our values of Ambition, Empowerment, Inclusivity, and Transparency in everyday work
What We Offer
- 25 days (full-time equivalent) annual leave, increasing with length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. We complete an enhanced DBS check as part of our process; some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us with the details below.
For Recruitment related enquiries, or if you need support with making your application (e.g., due to learning needs or a disability), please email recruitment@socialinterestgroup.org.uk or call our central office on 020 3668 9270 to request a call back. This will take you through to our Central Administration team, who will then communicate your enquiry with us and arrange to call you back.
Closing Date: March 4th 2026
Concierge employer: Homeless Link
Contact Detail:
Homeless Link Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the Social Interest Group. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Concierge, you'll need to interact with residents and colleagues regularly. Try role-playing common scenarios with a friend or family member to boost your confidence and ensure you can handle any situation with compassion and professionalism.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you've successfully handled challenging situations. Be ready to share these during your interview to demonstrate how you can contribute to a safe and supportive environment for residents.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. This way, you’ll be sure it gets seen by the right people, and you can keep an eye on any updates regarding your application status.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Show Your Compassion: In your application, let us see your compassionate side! Share experiences where you've supported others, especially in challenging situations. This role is all about understanding and helping residents with complex needs.
Be Clear and Concise: When writing your application, keep it clear and to the point. We want to know about your skills and experiences without wading through fluff. Use bullet points if it helps to make your achievements stand out!
Highlight Relevant Experience: Whether you’ve worked in supported housing or have transferable skills, make sure to highlight them! We’re looking for someone who can adapt and provide person-centred support, so show us how you fit the bill.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at StudySmarter.
How to prepare for a job interview at Homeless Link
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Concierge. Familiarise yourself with the specific needs of residents and how you can provide compassionate support. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Showcase Your Communication Skills
As a Concierge, excellent communication is key. Prepare examples of how you've effectively communicated with others in past roles, especially in challenging situations. Highlight your ability to build positive relationships with residents and colleagues, as this aligns with the values of compassion and respect.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you've had to respond to emergencies or resolve conflicts. Be ready to discuss how you approached these situations calmly and effectively. This will illustrate your ability to stay composed under pressure, which is crucial for the role.
✨Emphasise Your Commitment to Inclusivity
The organisation values diversity and inclusion, so be prepared to discuss how you embody these principles in your work. Share experiences where you've supported individuals from diverse backgrounds and how you ensure everyone feels respected and valued in your care.
