Client Involvement Support Worker

Salary: £25,685 per year

Hours: 37.5 hours per week

Contract type: Permanent

Location: Bath

Additional information: Participation in an out-of-hours on-call rota will be required. Involvement in the first responder system (emergency cover) at our homeless hostel. Flexible working to meet the needs of the service and clients, including one evening shift per week (12:00 – 20:00) and one weekend per month.

About Julian House

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more. If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

About the Role

As a Client Involvement Support Worker, you’ll be at the heart of creating positive change for people in our community. This is a varied, rewarding role where no two days look the same. You’ll help shape inspiring activities, lead an energetic Day Centre environment, and support individuals to access the health services they need to thrive.

Here’s what you’ll be doing:

• Bringing activities to life: You’ll design and deliver a vibrant programme of client-led activities, workshops, training sessions and opportunities that promote confidence, wellbeing, and personal development. You’ll spot meaningful opportunities across our services and encourage clients to get involved in the things that matter to them.
• Leading our Day Centre with warmth and energy: You’ll manage and create a welcoming, inclusive space for people facing homelessness, mental ill-health, substance use, domestic abuse or social isolation. This is a place where people feel seen, supported, and empowered — and you’ll be central to that experience.
• Supporting people to improve their health: You’ll work across different settings to connect with current and former rough sleepers, helping them access mainstream health services and navigate any barriers in their way. Your support will open the door to better wellbeing and long-term stability.

This is a role where your creativity, compassion, and motivation can genuinely change lives — every single day.

What you’ll be doing:

• Build positive, trusting relationships that boost clients’ confidence, support their personal growth, and strengthen their self-esteem.
• Encourage meaningful client involvement by matching individuals with activities that support their goals, reduce boredom, promote recovery, and help them move forward in life.
• Support and collaborate with volunteers in the service, identifying any gaps and working closely with the Volunteer Coordinator to develop a strong and effective volunteer team.
• Maintain clear, accurate and up-to-date client records, ensuring high-quality case management and consistent communication across the service.

Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined.

What we’re looking for:

• Experience of working with vulnerable individuals who may have complex and/or challenging behaviours.
• Ability to communicate and engage effectively with individuals.
• Strong and clear understanding of confidentiality, professional boundaries and safeguarding.

There are many great reasons to join our team!

• Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan.
• 27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff).
• 30% staff discount at Julian House charity shop.
• A generous and competitive pension scheme.
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted.
• Great opportunities for career development and free monthly training sessions from experienced facilitators.
• For all the fantastic and valuable work, you’ll be doing, you’ll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands.
• Reflective Practice sessions from objective, external facilitators.

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter. If you have any special access requirements or other support needs throughout the application process (including the interview), please contact us so that we can let you know how we can support you.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee; the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.

Get in touch

If you have any questions about this role, please get in touch with the team at recruitment@julianhouse.org.uk. We look forward to speaking with you soon!

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!