At a Glance
- Tasks: Support homeless individuals by providing advice and advocacy services.
- Company: Join a compassionate charity dedicated to helping the homeless community.
- Benefits: Flexible part-time hours, hybrid work model, and meaningful impact.
- Other info: Opportunity for personal growth and to work in a supportive team.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience working with vulnerable groups and strong communication skills.
The predicted salary is between 31500 - 31500 £ per year.
Salary: £31,500 per annum full time - this role is three days per week with a pro rata salary of £18,900. Mondays & Thursdays required, plus one extra day per week.
Location: Hybrid role, with regular work at Glass Door's office (SW6 1BJ) and a partner day centre (W12 9LN).
Contract: Twelve month contract - with possible extension.
Reporting to: Senior Caseworker.
Job Description:
- Providing a specialist advice and advocacy service to the homeless guests of our services, which include partner day centres and night shelters over the winter season.
- Employing creative thinking and practices to ensure that guests are supported and motivated to achieve their goals.
- Attending appointments with guests occasionally when needed.
- Referring and signposting guests to accommodation providers, health services and other relevant internal and external support services, as necessary.
- Maintaining good communication with the Managers of our partnered Drop-in Centres, Glass Door colleagues and local statutory and non-statutory services.
- Attending meetings with the casework team, external service providers and partner organisations when required.
- Collating statistics and outcome measurements of the casework service for both internal and external use.
- Maintaining a well-organised and easily accessible administration system for the casework programme in line with relevant legislation (e.g. GDPR).
- Managing a small casework budget.
- Undertaking any other duties to aid the good running of the project, as required by the charity.
Person Specification:
- At least one year experience of working one-on-one with -- and assessing the needs of -- homeless people or similar disadvantaged client groups.
- Empathetic attitude to homeless and vulnerably-housed people.
- Up-to-date knowledge of the welfare issues and legislation affecting homeless people.
- Knowledge of relevant support services available to homeless people, particularly in West London.
- Confident approach to, and experience of, dealing with challenging behaviour.
- Ability to maintain good relationships with colleagues and external service providers.
- Highly organised with strong time-management skills.
- Ability to keep clear and up-to-date case records.
- Ability to work independently and take the initiative to make important decisions.
- Flexible and supportive team member with excellent communication skills.
- Ability to adhere to and implement Health & Safety, HR and operational policies.
- Understanding of and commitment to Equal Opportunities.
- For night shelter caseworkers, willingness to work a minimum of one evening per week.
Desirable:
- Ability to speak Polish, Romanian or other Eastern European languages.
- Experience of working alongside volunteers.
Caseworker (part-time) employer: Homeless Link
YMCA DownsLink Group is an exceptional employer, dedicated to fostering a supportive and inclusive work environment in the vibrant city of Brighton & Hove. With a strong emphasis on employee growth, we offer ongoing professional development opportunities and a culture that values diversity and collaboration, making it a rewarding place for those passionate about making a difference in the lives of young people.
