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- Tasks: Support homeless guests with advice, advocacy, and creative solutions to achieve their goals.
- Company: Compassionate charity dedicated to helping the homeless in West London.
- Benefits: Flexible working hours, professional development, and a chance to make a real difference.
- Other info: Opportunity for personal growth and to work in a supportive environment.
- Why this job: Join a mission-driven team and empower vulnerable individuals to change their lives.
- Qualifications: Experience with homeless populations and strong communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
Overview
CONTRACT ROLE – FUNDING EXPECTED TO BE APPROVED 1st OCT 2025
Responsibilities
- Providing a specialist advice and advocacy service to the homeless guests of our services, which include partner day centres and night shelters through the winter season.
- Employing creative thinking and practices to ensure that guests are supported and motivated to achieve their goals.
- Attending appointments with guests occasionally when needed.
- Referring and signposting guests to accommodation providers, health services and other relevant internal and external support services, as necessary.
- Maintaining good communication with the Managers of our partnered Drop-in Centres, Glass Door colleagues and local statutory and non-statutory services.
- Attending meetings with the casework team, external service providers and partner organisations when required.
- Collating statistics and outcome measurements of the casework service for both internal and external use.
- Maintaining a well-organised and easily accessible administration system for the casework programme in line with relevant legislation (e.g. GDPR).
- Managing a small casework budget.
- Undertaking any other duties, as required by the charity.
Essential
- At least one year experience of working one-on-one and assessing the needs of homeless people or similar disadvantaged client groups.
- Empathetic attitude to homeless and vulnerably housed people.
- Up-to-date knowledge of the welfare issues and legislation affecting homeless people.
- Knowledge of relevant support services available to homeless people, particularly in West London.
- Confident approach to, and experience of, dealing with challenging behaviour.
- Ability to maintain good relationships with colleagues and external service providers.
- Highly organised with strong time-management skills.
- Ability to keep clear and up-to-date case records.
- Experience and competent in MS Office packages.
- Ability to work independently and take the initiative to make important decisions.
- Flexible and supportive team member with excellent communication skills.
- Ability to adhere to and implement Health & Safety, HR and operational policies.
- Understanding of and commitment to Equal Opportunities.
- For night shelter caseworkers, willingness to work a minimum of one evening per week.
- This post will require an enhanced DBS check prior and during employment.
Desirable
- Ability to speak Polish, Romanian or other Eastern European languages.
- Experience of working alongside volunteers.
Other
- Ability to work flexibly and at various sites, as required.
- Eligibility to work in the UK.
- To be able to adhere and work within Glass Door’s safeguarding policy and procedures.
- To participate in meetings, supervision meetings and in any trainings as required.
- To be responsible for own\’s professional development.
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Caseworker employer: Homeless Link
Contact Detail:
Homeless Link Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Caseworker
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend local events, and connect with organisations that support the homeless. You never know who might have a lead on a job or can give you insider info about openings.
✨Tip Number 2
Show your passion! When you get the chance to chat with potential employers, let your enthusiasm for helping vulnerable people shine through. Share your experiences and how they’ve shaped your approach to casework.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to organisations you admire, like us at StudySmarter, and express your interest in working with them. Sometimes, the best opportunities are created rather than found.
✨Tip Number 4
Prepare for interviews by researching common questions in the sector. Think about how your skills align with the role of a caseworker and be ready to discuss specific examples from your experience. And remember, apply through our website for the best chance!
We think you need these skills to ace Caseworker
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping the homeless shine through. We want to see your empathy and commitment to making a difference in their lives. Share any relevant experiences that highlight your dedication!
Tailor Your CV: Make sure your CV is tailored to the role of Caseworker. Highlight your experience with disadvantaged groups and any specific skills that match the job description. We love seeing how you can bring your unique background to our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when applicants communicate effectively, as it reflects the strong communication skills we value in our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Homeless Link
✨Know Your Stuff
Make sure you brush up on the latest welfare issues and legislation affecting homeless people. Familiarise yourself with local support services in West London, as this knowledge will show your commitment and understanding of the role.
✨Show Empathy
During the interview, demonstrate your empathetic attitude towards homeless and vulnerable individuals. Share personal experiences or examples that highlight your ability to connect with clients and understand their needs.
✨Be Organised
Prepare a few examples of how you've managed case records or budgets in the past. Being able to discuss your organisational skills and time management will reassure the interviewers that you can handle the responsibilities of the role.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Good communication is key in this role, so be ready to discuss how you've maintained relationships with colleagues and external service providers in previous positions.