At a Glance
- Tasks: Support residents with complex needs, creating tailored plans and engaging activities.
- Company: Compassionate organisation dedicated to empowering vulnerable individuals.
- Benefits: Flexible shifts, competitive pay, and the chance to make a real difference.
- Other info: Opportunity for personal growth and meaningful connections with residents.
- Why this job: Join a team that transforms lives and fosters independence in a supportive environment.
- Qualifications: Experience with complex backgrounds and a passion for helping others.
The predicted salary is between 30000 - 40000 € per year.
Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.
Location: West London (Unfortunately, this premises has no step free access)
Salary: £14.80 per hour plus 12.07% annual leave accrual
Shift Pattern: Flexible working
About the Role
We are seeking a compassionate and dedicated Relief Bank Support Mentor to join our team based in RBKC to support our residents who have multiple and complex needs which could include mental health, substance use, homelessness, and/or offending backgrounds. You will support in providing our residents with the support needed to help them overcome their personal barriers, and achieve their goals in a person centred approach. You will work within a residential setting, creating a safe and comfortable space which our residents can call their homes during their time within the service.
Key Responsibilities
- Create tailored support plans through one to one sessions, group sessions, and multi agency meetings.
- Support residents to achieve their desired goals/outcomes in various ways.
- Empower residents to make decisions to take control over their lives, by creating an enabling environment.
- Supporting residents to build independence and progress in their healing through engaging activities, from movie nights and arts and crafts to brunch club and fully funded day trips.
- Monitor residents’ wellbeing, carrying out regular welfare checks, and responding to any incidents or emergencies.
- Work closely with the rest of the team to provide overall excellent service delivery, this may mean also supporting with their caseloads, and other tasks as necessary.
- Keep support plans updated on our online portals as appropriate.
- Recognise signs of deteriorating mental health, physical health, or other health implications and initiate appropriate interventions to prevent crisis or other risks.
About You
We're looking for someone who has a true passion to support those who have multiple and complex needs, with a drive to help support those who suffer with homelessness, mental health, and substance use. You will be able to build rapport and trusting relations in a professional setting, and able to build positive outcomes. You will have an adaptable and flexible approach to helping others, with an understanding that each individual has different levels and types of support needs.
Qualifications and Requirements
- Experience of working with people of complex backgrounds and/or a good understanding of the sector, particularly around multiple and complex needs.
- Ability to show empathy and compassion to our residents, and different challenges they face.
- Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs.
- Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents.
- Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders.
- Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges.
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency.
Bank Support Mentor employer: Homeless Link
Join our compassionate team in West London as a Bank Support Mentor, where you will have the opportunity to make a meaningful impact on the lives of residents facing multiple and complex needs. We pride ourselves on fostering a supportive work culture that values empathy, inclusivity, and personal growth, offering flexible working patterns and engaging activities that empower both our residents and staff. With a focus on professional development and a commitment to creating a safe and nurturing environment, we are dedicated to helping you thrive in your role while making a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Bank Support Mentor
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and understanding their values. Be ready to discuss how your experience aligns with their mission, especially around supporting those with complex needs.
✨Tip Number 3
Showcase your passion! During interviews, share personal stories or experiences that highlight your commitment to helping others. This will help you stand out as someone who truly cares about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Bank Support Mentor
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting those with complex needs shine through. Share personal experiences or motivations that drive you to make a difference in their lives.
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the Bank Support Mentor role. Highlight relevant experience and skills that align with the job description, especially around empathy and adaptability.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon, ensuring that your key points about your qualifications and experiences stand out.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, you can ensure your application reaches us quickly and efficiently, and you’ll be one step closer to joining our team!
How to prepare for a job interview at Homeless Link
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Bank Support Mentor. Familiarise yourself with the key tasks like creating tailored support plans and monitoring residents' wellbeing. This will help you demonstrate your knowledge and passion for the role.
✨Showcase Your Empathy
Since this role requires compassion and understanding, prepare examples from your past experiences where you've successfully supported individuals with complex needs. Highlight how you built rapport and trust, as this is crucial in creating a safe environment for residents.
✨Be Ready to Discuss Flexibility
Flexibility is key in this position, so be prepared to discuss how you've adapted to changing situations in previous roles. Share specific instances where you’ve adjusted your approach to meet the needs of those you were supporting, showing that you can think on your feet.
✨Align with Their Values
Familiarise yourself with the organisation's values of Ambition, Empowerment, Inclusivity, and Transparency. Think of ways you can demonstrate alignment with these values during your interview, whether through your personal experiences or your approach to supporting residents.
