At a Glance
- Tasks: Support residents overnight, ensuring safety and providing practical assistance.
- Company: Join a not-for-profit organisation dedicated to transforming lives and empowering change.
- Benefits: Earn £14.80 per hour with flexible shifts and annual leave accrual.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in people's lives during the night, fostering independence and support.
- Qualifications: Compassionate individuals with strong communication skills and a commitment to diversity.
The predicted salary is between 14.8 - 14.8 £ per hour.
Location: Royal Borough of Kensington and Chelsea (RBKC). Unfortunately, this service does not have step free access.
Salary: £14.80 per hour plus 12.07% annual leave accrual.
Shift Pattern: Flexible working
About the Role
We’re looking for a calm, reliable and friendly Night Concierge to join our team based in RBKC (Royal Borough Kensington and Chelsea) to support our residents who have multiple needs including with daily living, mental health, substance and alcohol use, homelessness, and/or offending backgrounds. You’ll help create a safe, welcoming and well run environment overnight, offering reassurance and practical support to residents when they need it most. This role is key to ensuring our services remain secure and responsive throughout the night. You’ll carry out regular safety checks, monitor access, respond to emergencies, and provide helpful handovers to the day team. You’ll also support residents with any queries, maintain clear records, and help keep the environment clean and safe.
Key Responsibilities Include:
- Ensuring our buildings are safe by monitoring, completing welfare checks and responding effectively and appropriately to emergencies
- Maintaining professionalism and kindness with visitors, attending to calls, managing deliveries and ensuring great communication with the team
- Providing clear morning handovers with key updates on residents, AINMs, incidents, or safeguarding concerns
- Remaining alert and monitoring CCTV throughout the shift
- Working with the wider team to make sure any urgent issues are picked up and followed through
- Adapting to service needs to support risk assessments, safeguarding checks, and service standards
- Supporting residents to build confidence and independence, contributing to a psychologically informed space where everyone is treated with respect and dignity
- Noticing when someone might be struggling with their physical or mental health, and taking prompt action to prevent escalation
- Helping to keep the environment clean and welcoming from tidying communal spaces to reporting repairs and completing admin tasks accurately and sensitively
About You
We’re looking for someone who understands the importance of compassion, routine, and safety especially at night and who’s ready to make a difference in a calm, consistent way. Whether you’ve worked in supported housing before or bring transferable skills from another role, what matters most is if you’re dependable, care about people, and want to make a difference during quieter hours. Furthermore we look for:
- Ability to work independently and take responsibility for the night service
- Excellent communication skills with residents, colleagues and external partners to build positive and respectful relationships
- Understanding the importance of diversity, equity and inclusion in everything you do
- Ability to stay calm and supportive in a fast paced and constantly changing environment
- Ability to work flexibly to meet the demands and needs of the service
- IT proficiency - learn and navigate new systems including case management, Microsoft, ATS, and other types of organisational software
- Ability to take a compassionate, non-judgmental approach when helping others
- Sharing our values of Ambition, Empowerment, Inclusivity, and Transparency in your everyday work
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Bank Night Concierge employer: Homeless Link
YMCA DownsLink Group is an exceptional employer, dedicated to fostering a supportive and inclusive work environment in the vibrant city of Brighton & Hove. With a strong emphasis on employee growth, we offer ongoing professional development opportunities and a culture that values diversity and collaboration, making it a rewarding place for those passionate about making a difference in the lives of young people.
StudySmarter Expert Advice🤫
We think this is how you could land Bank Night Concierge
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Homeless Link!
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If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Homeless Link.
We think you need these skills to ace Bank Night Concierge
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Homeless Link. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Homeless Link and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Homeless Link. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Homeless Link's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Homeless Link
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Homeless Link.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Homeless Link will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Homeless Link and how you would contribute to adapting HR strategies.
