As our Lead Operations Manager, you will be at the heart of our organisation, providing strategic leadership and operational oversight across our domiciliary care services. You will work closely with senior management, office teams, and care professionals to ensure outstanding service delivery, regulatory compliance, and sustainable growth.
This is an opportunity to make a real impact in a role where every decision contributes to improving the lives of older adults and vulnerable people within our community.
Key Tasks
- Leading and supporting Care Managers and office teams
- Driving operational excellence and service performance
- Ensuring compliance with CQC regulations and company standards
- Developing and mentoring future leaders
- Building strong relationships with clients, families, and healthcare professionals
- Monitoring KPIs and implementing continuous improvement initiatives
- Championing a positive culture focused on person-centred care
- Supporting business growth, recruitment, and retention strategies
Ideal Candidate
- Proven leadership experience within domiciliary care
- Strong operational and commercial awareness
- Excellent people management and coaching skills
- Sound knowledge of CQC regulations and compliance requirements
- Passion for delivering exceptional care outcomes
- Ability to lead change, inspire teams, and drive performance
- Full UK driving license and willingness to travel between services. A valid Category B driving license is a genuine occupational requirement for this role due to the need to travel between remote sites where public transport is unavailable.
- Willing to complete an Enhanced DBS
We are looking for more than a manager. We want a leader who can inspire others, make confident decisions, embrace challenges, and continuously strive for excellence.
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Lead Operations Manager in Yeovil employer: Homeinsteadcare
Home Instead is an exceptional employer that prioritises the well-being and development of its Caregivers in the vibrant Kensington & Chelsea area. With flexible weekend hours, comprehensive training, and opportunities for NVQ qualifications, employees are supported in their professional growth while enjoying a rewarding work culture that values compassion and community. Additionally, our travel reimbursement and rewards scheme ensure that your hard work is recognised and appreciated.
