At a Glance
- Tasks: Support customers by managing queries and resolving issues through our bespoke CMS.
- Company: Join a fast-growing SaaS company with a fantastic culture and work-life balance.
- Benefits: Fully remote work, annual conference, and a supportive team environment.
- Other info: Opportunity for career growth in a dynamic and collaborative remote setting.
- Why this job: Make a real impact by helping customers succeed with our innovative platform.
- Qualifications: Experience in customer support, knowledge of CSS & HTML, and strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Homeflow is a market-leading, fast-growing, profitable, software-as-a-service (SaaS) business in the property market. We think we’re a lovely team of people with a fantastic company culture that we want to retain as we grow - ambitious, hard-working and collaborative yet respectful of work-life balance. You can expect to feel welcomed and supported by some truly talented people, in a company that is constantly looking to innovate.
We are looking for a Customer Support Executive to join our Client Services Division of which the primary purpose is to keep our customers satisfied. The objective of this role is to work with our remote team of Customer Support Executives to manage tickets through FreshDesk (so exposure to this system will be a definite benefit) and to solve customer issues through our own in-house bespoke CMS systems.
You will be responsible for helping maintain customers' websites using the Homeflow platform (so knowledge of CSS & HTML is a firm requirement). It would be an advantage if the person has experience working with WordPress, WIX and/or Squarespace CMS platforms.
Your career to date must be underpinned by a passionate drive for quality both in terms of how you communicate with customers and in resolving their technical issues. This is a great opportunity for the right person to take on a challenging and broad role. Homeflow is a fully remote company but travel will be required once per year for our Annual Company Conference (held somewhere within the UK).
Typical job tasks include:
- You will be responsible for inbound queries from clients, either working on the Helpdesk to ensure we deliver exceptional customer service to our clients.
- You will demonstrate exceptional attention to detail - all communication both internally and externally has to be crisp, concise and correct.
- Your experience will contribute knowledge and understanding of best practices for Customer Support.
- You will adhere to and likely contribute to improving all processes within the teams, including documentation and processes.
- You will document, track and monitor tickets/tasks to ensure resolution in a timely manner, ensuring the appropriate priority levels are set and customers are kept abreast of progress and timelines.
- You will respond to customer queries in a timely and prompt manner.
- Your work and working practices will demonstrate the highest level of #Polish (one of our core values) at all times.
- You will perform any other duties as appropriately assigned by management.
We’re looking for someone who has:
- Considerable experience within a Customer Support/Helpdesk team, ideally 2+ years.
- A primary focus on quality, quality, quality.
- Demonstrable experience of delivering with quality within a technical Customer Support Team.
- Excellent interpersonal and communication skills.
- Knowledge of CSS and HTML.
- Excellent working knowledge of up-to-date desktop applications especially Freshdesk.
- Strong organisational skills and ability to multitask in a small business environment.
- An aptitude for problem solving and strong attention to detail.
- The ability to work effectively and efficiently in a remote environment.
It would be a bonus if they also have:
- Previous experience working in a remote environment.
- Previous experience working within a technology company.
People who thrive in this role at Homeflow are attentive to details, calm, proactive, self-sufficient and friendly. They are motivated and ready to get stuck in as we have projects ready for them to manage! They also embody our company values of being driven, open, polished and pioneering.
Customer Support Executive in Wolverhampton employer: Homeflow
Homeflow is an exceptional employer that fosters a collaborative and innovative work culture, prioritising work-life balance while delivering top-notch customer support in the property market. As a fully remote company, we offer our Customer Support Executives the flexibility to thrive in their roles, with opportunities for professional growth and development, all while being part of a supportive team that values quality and attention to detail. Join us and be part of a dynamic environment where your contributions are recognised and celebrated, culminating in an annual conference that brings the team together in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive in Wolverhampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Homeflow. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Homeflow before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Executive in Wolverhampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Homeflow:Your cover letter is your chance to shine! Tell us why you want to work at Homeflow specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Homeflow!
How to prepare for a job interview at Homeflow
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
