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For Companies At a Glance
- Tasks: Lead operations and supply chain to scale our fast-growing food startup.
- Company: Join HomeCooks, a dynamic food startup revolutionising home dining.
- Benefits: Competitive salary, hands-on experience, and growth opportunities.
- Other info: Be part of an ambitious journey with a rapidly growing consumer brand.
- Why this job: Make a real impact in a high-performance team using tech and AI.
- Qualifications: Experience in food, logistics, or D2C operations; strong organisational skills.
The predicted salary is between 50000 - 60000 £ per year.
Salary: £50-£60k Depending on Experience
Location: London with travel
Full Time
About Us
We’re HomeCooks, a fast-growing food startup reinventing how people eat at home. Our meals are chef-made, balanced, and designed for real life. We operate across both D2C and retail, and we’re building one of the most ambitious food businesses in the UK. We’re a lean, high-performance team that uses technology and AI heavily to move fast and scale intelligently. This is a chance to join at a pivotal stage of growth and play a major role in shaping how the business operates long term.
The Role
This is a high ownership operations role sitting at the centre of the business. Reporting directly to the COO, you will take responsibility for helping scale HomeCooks operationally across supply chain, fulfilment, logistics, customer experience, systems, and warehouse operations. This is not a corporate middle-management role. We’re looking for someone who can both execute and build — someone comfortable solving urgent operational issues one moment, then improving systems and processes for long-term scale the next. You’ll work closely with suppliers, chefs, warehouse teams, couriers, customer operations, and technology systems to ensure the business runs smoothly as we continue to grow rapidly.
What You’ll Do
- Operations & Supply Chain
- Manage day-to-day supply chain across chefs, suppliers, and production partners
- Maintain food safety and temperature-controlled delivery standards
- Build strong supplier relationships and manage operational performance
- Monitor product quality, consistency, and availability
- Improve forecasting, production planning, and stock flow
- Lead and optimise warehouse and fulfilment operations
- Improve picker-packer processes, fulfilment accuracy, and efficiency
- Solve operational issues quickly and proactively
- Help build scalable warehouse systems as the business grows
- Manage courier relationships and delivery performance
- Reduce failed deliveries, refunds, and operational friction
- Improve the end-to-end customer experience
- Build scalable customer service and operational processes
- Manage operational systems across Shopify, subscriptions, inventory, and fulfilment
- Ensure SKUs, bundles, subscriptions, and product setups are accurate
- Build reporting and operational dashboards
- Use AI tools and automation to improve efficiency and workflows
- Track key operational KPIs across fulfilment, delivery, waste, and customer experience
- Monitor inventory, margins, and operational costs
- Identify opportunities to improve efficiency and profitability
- Support launches, operational scaling, and new product development
What We’re Looking For
- Strong experience in food, QSR, logistics, fulfilment, or D2C operations
- Highly organised and comfortable managing multiple moving parts
- Commercially minded with strong operational instincts
- Comfortable with Shopify, systems, spreadsheets, and operational tooling
- Interested in AI tools and operational automation
- Hands-on, proactive, and biased toward action
- Comfortable working in a fast-moving startup environment
- London-based and able to travel when required
Why Join
- Play a major role in scaling a fast-growing startup from the inside
- Work directly with senior leadership and have real ownership
- Help shape the systems and operations behind a rapidly growing consumer brand
- Learn fast, build meaningful experience, and grow with the company
- Be part of a business with ambitious plans across retail, D2C, and technology
Head of Operations & Supply Chain (D2C) employer: HomeCooks
Contact Detail:
HomeCooks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations & Supply Chain (D2C)
✨Tip Number 1
Network like a pro! Reach out to people in the food and D2C sectors on LinkedIn or at industry events. A personal connection can often get your foot in the door faster than a CV.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in operations and supply chain management. This will give you an edge when discussing your fit for the role.
✨Tip Number 3
Be ready to chat about your ideas! When you land that interview, come armed with suggestions on how to improve their current operations. It shows you're proactive and genuinely interested in the role.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative to apply directly. It shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Head of Operations & Supply Chain (D2C)
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food and cooking shine through! We want to see how your passion aligns with our mission at HomeCooks. Share any relevant experiences that highlight your enthusiasm for the industry.
Be Specific About Your Experience: We’re looking for someone with strong experience in operations and supply chain. So, don’t just list your previous jobs; dive into specific achievements and challenges you’ve tackled. This will help us see how you can contribute to our growth!
Tailor Your Application: Make sure to customise your application to reflect the skills and experiences mentioned in the job description. Highlight your familiarity with systems like Shopify and your hands-on approach to problem-solving. This shows us you’re serious about the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at HomeCooks
✨Know Your Stuff
Before the interview, dive deep into HomeCooks' operations and supply chain processes. Familiarise yourself with their use of technology and AI in scaling their business. Being able to discuss specific examples of how you've tackled similar challenges will show that you're not just a fit for the role, but also genuinely interested in what they do.
✨Showcase Your Problem-Solving Skills
Prepare to share concrete examples of how you've solved urgent operational issues in the past. Think about times when you improved systems or processes for long-term scale. This role is all about execution and building, so demonstrating your hands-on approach will resonate well with the interviewers.
✨Build Rapport with the Team
Since this role involves working closely with various teams, practice how you'll build relationships with suppliers, chefs, and logistics partners. During the interview, express your enthusiasm for collaboration and share experiences where you successfully managed cross-functional teams or partnerships.
✨Be Data-Driven
HomeCooks values efficiency and performance, so be ready to discuss how you've tracked and improved operational KPIs in your previous roles. Bring examples of how you've used data to make informed decisions, optimise processes, and enhance customer experience. This will highlight your commercial mindset and operational instincts.