At a Glance
- Tasks: Service and maintain small appliances while building relationships with customers.
- Company: Established, independent business with over 38 years of trusted service.
- Benefits: Competitive salary, uncapped bonuses, company vehicle, and ongoing training.
- Other info: Great opportunities for personal development and promotion from within.
- Why this job: Maximise your earnings and enjoy career progression in a supportive team.
- Qualifications: Full UK driving licence and confident communication skills required.
The predicted salary is between 25300 - 39000 £ per year.
Looking for a new opportunity or your next challenge? If you’re ready to step into a role where you can build relationships, increase your earnings through performance, and progress within a growing company — this could be the perfect move for you.
Homecare Service Centre is a well-established, independently owned business with over 38 years of trusted service. Operating from our head office in Liverpool and our base in Lincoln, we specialise in vacuum repairs, white goods repairs, boiler servicing, oven cleaning, and appliance care plans. We pride ourselves on long-term customer relationships and helping households protect and maintain their appliances through preventative servicing and care plans.
We are now expanding our team and looking for a motivated Service & Appliance Advisor to service small appliances in our existing customers' homes.
The Role
You will be visiting existing Homecare customers to service and maintain small appliances (primarily vacuum cleaners and related household appliances), while identifying opportunities to:
- Upgrade customers onto appliance care plans
- Add additional appliances to existing plans
- Recommend parts, accessories, and product upgrades
- Advise customers on preventative maintenance
This is a fantastic opportunity for someone who enjoys working face-to-face with customers and wants to maximise their earnings through performance.
What We Offer
- Competitive basic salary
- Fantastic uncapped bonus structure
- Performance-based earnings
- Bonus incentives for care plans introduced
- Additional rewards for appliances added to plans
- Earnings uplift on products and accessories supplied
- Company vehicle
- Ongoing training and development
- Clear progression path within the company
- Supportive team environment
High performers can earn significantly above basic salary.
Career Progression
We believe in promoting from within. This role offers clear progression opportunities into:
- Senior Engineer
- Field Team Leader
- Controller / Office-Based Management
- Specialist Divisions (Boilers, White Goods, etc.)
We actively develop our team and reward performance, consistency, and leadership.
What We’re Looking For
- Full UK Driving Licence (essential)
- Confident communicator
- Well presented and professional
- Comfortable working independently
- Target-driven and motivated
- Previous field sales or service experience desirable (but not essential – full training provided)
- Mechanical aptitude beneficial
- Reliable, enthusiastic, and customer-focused attitude
Why Join Homecare?
You won’t just be servicing appliances — you’ll be building relationships in customers' homes and helping them protect everything they rely on daily. We are a company that values:
- Customer service
- Long-term relationships
- Personal development
- Team success
If you’re looking for a stable company with real earning potential and genuine career progression, we’d love to hear from you.
Service & Appliance Advisor in Liverpool employer: Homecare Service Centre (EM) Ltd
Homecare Service Centre is an excellent employer that prioritises employee growth and development, offering a competitive salary with an uncapped bonus structure and a company vehicle. With a supportive team environment and clear career progression opportunities, employees can thrive while building meaningful relationships with customers in the Liverpool area. Join us to enjoy ongoing training and the chance to significantly increase your earnings through performance-driven incentives.
Contact Details:
Homecare Service Centre (EM) Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service & Appliance Advisor in Liverpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Homecare Service Centre (EM) Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Homecare Service Centre (EM) Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service & Appliance Advisor in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Homecare Service Centre (EM) Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Homecare Service Centre (EM) Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Homecare Service Centre (EM) Ltd!
How to prepare for a job interview at Homecare Service Centre (EM) Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
