At a Glance
- Tasks: Be the friendly face for residents, solving problems and hosting events.
- Company: Join Hone, a unique residential management company focused on community.
- Benefits: Competitive salary, flexible days off, and a supportive work environment.
- Other info: Work four days a week with Mondays to Wednesdays off.
- Why this job: Make a real difference in residents' lives and create a welcoming community.
- Qualifications: No specific background needed, just a passion for great customer service.
The predicted salary is between 30000 - 30000 £ per year.
We’re looking for a brilliant Resident Host to join the Hone team at Dalston Works. This isn't your traditional front-of-house role. At Hone, we want the places we manage to genuinely feel like home. Our Resident Hosts are a huge part of making that happen — they're the familiar face residents know, the person who can solve a problem, welcome someone new to the building, host a great event and make sure the everyday details are taken care of.
The role involves being part of our Front of House team and one of the main points of contact for our residents at Dalston Works. No two days will look exactly the same, but you’ll be responsible for:
- Being a friendly, professional and knowledgeable first point of contact for residents
- Answering questions and helping resolve day-to-day resident queries
- Managing our resident help desk and keeping residents updated
- Supporting resident communications through our app
- Helping us create the kind of community people enjoy being part of
- Managing deliveries and post
- Welcoming and signing in visitors
- Supporting the smooth day-to-day running of the building
- Keeping Front of House organised, presentable and welcoming
- Conducting apartment viewings
- Updating property listings, including Rightmove
- Supporting the application and move-in process
- Completing check-in and check-out reports
- Supporting inventories and tenancy administration
- Preparing and issuing resident correspondence, including rent review communications
- Helping plan and run resident events
- Bringing ideas to the table for how we can make life at Dalston Works even better
- Getting to know our residents and helping create a genuine sense of community
Who we're looking for: You don't necessarily need to come from a traditional property background. You might currently work in hospitality, hotels, Build to Rent, co-living, residential property, serviced apartments or another customer-focused environment. More importantly, we're looking for someone who is:
- Naturally warm, confident and comfortable speaking to all kinds of people
- Genuinely interested in delivering a great resident experience
- Organised and able to stay on top of admin
- Comfortable using different systems and learning new technology
- Proactive — if you spot something that needs doing, you take ownership of it
- Calm and solutions-focused when something doesn't go to plan
- Confident conducting apartment viewings and speaking to prospective residents
- Happy working independently while being part of a close-knit team
This role works across four days: Thursday: 2pm–8pm, Friday: 8am–8pm, Saturday: 8am–8pm, Sunday: 8am–8pm. That means Monday, Tuesday and Wednesday are yours.
£28,000–£30,000 per annum, depending on experience.
A little about Hone: We're building a different kind of residential management company. One that's kinder to residents, kinder to pets, kinder to neighbours and kinder to the planet. We believe great property management is about much more than managing a building. It's about understanding the people who live there, getting the brilliant basics right and creating places that people are proud to call home. If that sounds like the kind of place you'd like to work, we'd love to hear from you.
Resident Host in London employer: HomeByHone
At Hone, we pride ourselves on creating a warm and welcoming environment for both our residents and our team members. As a Resident Host at Dalston Works, you'll enjoy a unique role that blends hospitality with community building, all while working in a vibrant location. We offer competitive salaries, a supportive work culture, and the opportunity to grow within a company that values kindness and connection.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Host in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like HomeByHone. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to HomeByHone
Don't be shy about reaching out to HomeByHone directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Resident Host in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about HomeByHone and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at HomeByHone
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
