Customer Support & Solutions Specialist* * Full time (Mon-Fri, 9am - 5pm) * In Office. Holiday: 25 Days + Bank Holidays *We’re a fast-scaling tech & utility platform on a mission to completely reshape how home services, energy, and tech provisioning work in the property rental market. We don't operate like a slow corporate or a script-reading call center. We’re expanding our in-office team in Manor Royal and looking for sharp, pragmatic, and commercially minded problem solvers who want to own outcomes, not just handle tickets. Make the customer experience great!* _Own the Problem End-to-End:_ Handle incoming email tickets and phone calls with high ownership. No passing the buck, and no hiding behind email threads when a 2-minute phone call solves the issue. _Root-Cause Troubleshooting:_ Dig deep into system data, billing quirks, and utility setups. You'll spot opportunities to improve client retention, smooth out operational friction, and highlight commercial potential in customer interactions. _If a process is broken, you won’t just work around it—you’ll speak up and help us build a better workflow. _We aim for fast, high-quality resolutions without cutting corners. *Streetwise & Commercially Sharp:_ You have real-world intelligence, common sense, and strong intuition. Competitive Local Package: _£28k starting salary, with 25 days holiday + bank holidays. _Modern Office:_ Work in a modern, well-equipped space designed for collaborative, energetic teams. _Job Types: Full-time, Permanent Casual dress * Company events * Company pension * Cycle to work scheme * Employee discount * Sick pay What immediate action did you take to handle it, and how did you fix the root cause so it wouldn't happen again? * Where are you based, and how do you plan to get to our office (e.g. walk, bus, car, bike)? * This role is 100% in-office role, Monday to Friday, 9am to 5pm. Customer support:
Hiring: Customer Support Specialists employer: Homebox
At Homebox, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture that fosters personal and professional growth. With a focus on warm leads and a positive team environment, our Sheffield city centre office provides employees with clear progression opportunities, competitive salaries, and the chance to be part of a fast-growing, purpose-driven business that genuinely values its staff. Join us for a rewarding career where your contributions make a real difference in customers' lives.
