Customer Support & Solutions Specialist*
- Full time (Mon-Fri, 9am - 5pm)
- In Office. Holiday: 25 Days + Bank Holidays
*We're a fast-scaling tech & utility platform on a mission to completely reshape how home services, energy, and tech provisioning work in the property rental market. We don't operate like a slow corporate or a script-reading call center. We're expanding our in-office team in Manor Royal and looking for sharp, pragmatic, and commercially minded problem solvers who want to own outcomes, not just handle tickets.
Make the customer experience great!*
_Own the Problem End-to-End:_ Handle incoming email tickets and phone calls with high ownership. No passing the buck, and no hiding behind email threads when a 2-minute phone call solves the issue.
_Root-Cause Troubleshooting:_ Dig deep into system data, billing quirks, and utility setups. You'll spot opportunities to improve client retention, smooth out operational friction, and highlight commercial potential in customer interactions.
_If a process is broken, you won't just work around it—you'll speak up and help us build a better workflow.
_We aim for fast, high-quality resolutions without cutting corners.
*Streetwise & Commercially Sharp:_ You have real-world intelligence, common sense, and strong intuition. Competitive Local Package: _£28k starting salary, with 25 days holiday + bank holidays.
_Modern Office:_ Work in a modern, well-equipped space designed for collaborative, energetic teams.
_Job Types: Full-time, Permanent
Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Sick pay
What immediate action did you take to handle it, and how did you fix the root cause so it wouldn't happen again?
- Where are you based, and how do you plan to get to our office (e.g. walk, bus, car, bike)?
- This role is 100% in-office role, Monday to Friday, 9am to 5pm. Customer support:
Customer Support Specialists in Crawley employer: Homebox
At Homebox, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture that fosters personal and professional growth. With a focus on warm leads and a positive team environment, our Sheffield city centre office provides employees with clear progression opportunities, competitive salaries, and the chance to be part of a fast-growing, purpose-driven business that genuinely values its staff. Join us for a rewarding career where your contributions make a real difference in customers' lives.
