Customer Support Specialist in Crawley

*Customer Support & Solutions Specialist*

• Full time (Mon-Fri, 9am - 5pm)
• In Office. Manor Royal, Crawley.
• Salary: starting from £28,000
• Holiday: 25 Days + Bank Holidays

*About Homebox*

We're a fast-scaling tech & utility platform on a mission to completely reshape how home services, energy, and tech provisioning work in the property rental market. We don't operate like a slow corporate or a script-reading call center. Every single person here directly impacts company growth, product improvements, and customer satisfaction.

We're expanding our in-office team in Manor Royal and looking for sharp, pragmatic, and commercially minded problem solvers who want to own outcomes, not just handle tickets.

Here we are:

*What You'll Be Doing?.. Make the customer experience great!*

_Own the Problem End-to-End:_ Handle incoming email tickets and phone calls with high ownership. No passing the buck, and no hiding behind email threads when a 2-minute phone call solves the issue.

_Root-Cause Troubleshooting:_ Dig deep into system data, billing quirks, and utility setups. You're here to figure out why something might have gone wrong and fix it properly.

_Think Business Development & Growth:_ You're not just resolving issues; you're looking at the bigger picture. You'll spot opportunities to improve client retention, smooth out operational friction, and highlight commercial potential in customer interactions.

_Improve the System:_ Spot friction points and patterns. If a process is broken, you won't just work around it—you'll speak up and help us build a better workflow.

_High-Volume, High-Standard Execution:_ Work with speed, accuracy, and honesty. We aim for fast, high-quality resolutions without cutting corners.

*Who do you need to be?*

_Streetwise & Commercially Sharp:_ You have real-world intelligence, common sense, and strong intuition. You know how to read people, de-escalate tough situations, and balance customer empathy with smart business decisions.

_Proven Experience:_ You have solid experience in a fast-paced environment—ideally within SaaS, utility operations, finance, or customer/ client management.

_Natural Problem Solver: _You like working things out. If you hit a roadblock, you don't throw your hands up; you test solutions until you find the right one.

_Direct & Articulate Communicator: _Excellent verbal and written communication. You talk to people like human beings.

*Why Join Us?*

_Competitive Local Package: _£28k starting salary, with 25 days holiday + bank holidays.

_Modern Office:_ Work in a modern, well-equipped space designed for collaborative, energetic teams.

_Real Impact:_ Your voice is heard daily. Excellent work is visible instantly, and high performers grow fast here.

_Zero Bureaucracy:_ No endless corporate sign-offs or fluff. Just good, smart people getting things done together.

Job Types: Full-time, Permanent

Pay: From £28,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Sick pay

Application question(s):

• Give a brief example of a customer issue that was starting to turn messy. What immediate action did you take to handle it, and how did you fix the root cause so it wouldn't happen again?
• Where are you based, and how do you plan to get to our office (e.g. walk, bus, car, bike)?
• This role is 100% in-office role, Monday to Friday, 9am to 5pm. Are you fully comfortable with a 5-day on-site schedule?

Education:
* A-Level or equivalent (required)

Experience:
* Customer support: 2 years (required)

Work authorisation:
* United Kingdom (required)

Work Location: In person