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- Tasks: Coordinate care staff and ensure top-notch support for customers and families.
- Company: Join a passionate team at Home Support Matters in Beccles.
- Benefits: Full-time role with competitive pay and weekend on-call bonuses.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication, IT skills, and customer service experience required.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Home Support Matters is looking for a highly organised and people-focused Care Coordinator to join our Beccles team. This role is perfect for someone who enjoys problem solving, thrives in a fast-paced environment, and wants to make a real difference in people's lives.
What You’ll Do:
- Coordinate rotas and allocate care/support staff to ensure continuity of care
- Be the central contact for customers, families, and professionals
- Support new referrals, care planning and customer communications
- Maintain accurate records and use electronic monitoring systems
- Line manage care/support workers and support with queries
- Monitor service delivery, resolve issues and escalate where needed
- Take part in the weekend on-call rota (8 hours every 2 weeks either a Sat or Sun, no field deployment, managed from home. Paid in addition to salary at enhanced rate)
What We’re Looking For:
- Strong communication and telephone skills
- Good IT and administrative abilities
- Customer service experience (1 year+)
- Experience in the care sector
- Ability to prioritise, multitask and stay calm under pressure
Desirable:
- Experience managing people or working in a regulated care setting.
Care Coordinator in Suffolk employer: Home Support Matters
Contact Detail:
Home Support Matters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Coordinator in Suffolk
✨Tip Number 1
Network like a pro! Reach out to people in the care sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to care coordination. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've successfully managed schedules or resolved issues in a fast-paced environment. This will demonstrate that you're the perfect fit for the Care Coordinator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Care Coordinator in Suffolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in care coordination and customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can make a difference at Home Support Matters. Keep it friendly and professional – we love a personal touch!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re all about finding solutions, so let us know how you’ve made a positive impact in fast-paced environments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Home Support Matters
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Care Coordinator role. Familiarise yourself with the responsibilities like coordinating rotas and managing care staff. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Showcase Your Communication Skills
Since strong communication is key for this position, prepare examples of how you've effectively communicated in previous roles. Think about times when you resolved issues or supported customers, as these stories will highlight your ability to thrive in a fast-paced environment.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in the care sector and how you tackled them. This could involve managing staff queries or resolving service delivery issues. Showing your problem-solving skills will prove you're the right fit for a role that requires quick thinking.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the team dynamics or the on-call rota. This not only shows your interest but also helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to shine!
